Housekeeping Supervisor (FT)

Grand Traverse Resort and Spa•Acme, MI

11d

About The Position

The Housekeeping Supervisor maintains housekeeping quality standards established by the Executive Housekeeper and supervises employees in the assigned area. The role oversees daily cleaning and maintenance of rooms, hallways, linen rooms, and public spaces; inspects guest rooms after cleaning before releasing them to the Front Desk; and supports housekeeping operations including payroll tracking, attendance, productivity, inventory, calls, and Lost and Found. The supervisor trains and oversees Room Attendants and House Persons, supports employee performance and conduct processes, and helps ensure the cleanliness and quality of hotel and tower rooms. The role also monitors safety procedures and environmental practices, maintains required records and reports, and assists with other housekeeping duties as needed.

Requirements

At least 1 year of previous supervisory experience, preferably in a hotel or resort setting.
At least 6 months of previous housekeeping experience.
Must be at least 18 years of age.
Must have a current valid Michigan driver's license and be insurable under the company's plan.
Ability to train and supervise others in job procedures.
Good guest service skills, with frequent contact with employees and guests.
Demonstrated ability to make decisions and openly support decisions and direction from GTRS management.
Excellent multitasking, organization, and communication skills.
Positive attitude and ability to work well with others.
Excellent time-management skills and comfort meeting firm deadlines.
Ability to comprehend and follow instructions, complete complex or varied tasks by deadlines, handle sensitive situations and difficult conversations, influence people, make decisions, direct, control, plan, communicate orally and in writing, and handle stress for long periods.
Must pass a background investigation and drug screen as a condition of employment.
Must be able to wear an earpiece at all times so as not to interfere with guests' stay.

Nice To Haves

Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Responsibilities

Maintain housekeeping quality levels established by the Executive Housekeeper and oversee the activities of employees in the assigned area.
Supervise daily cleaning and maintenance of rooms, hallways, linen rooms, and assigned public spaces.
Inspect each room after Room Attendants have cleaned it, including VIP rooms, and ensure it meets standards before releasing it to the Front Desk.
Assist with daily payroll tracking, attendance, productivity, inventory management, phone calls, and Lost and Found.
Train and supervise Room Attendants and House Persons, monitor their training and conduct, and support high morale and compliance with GTRS standards.
Monitor OSHA standards, promote a safe work environment, participate in monthly safety training, and ensure procedures for Bloodborne Pathogens are followed.
Maintain accurate records of cleaned rooms and submit required reports and paperwork accurately and on time.
Report maintenance problems through office dispatch and ensure they are submitted to Engineering for timely completion.
Ensure housekeeping carts and linen closets are stocked and clean.
Assist in any housekeeping area as needed.
Answer incoming calls, direct them to the proper areas, and maintain an accurate phone log.
Assist with control of the Lost and Found and Uniform room.
Ensure master keys, radios, and pagers are returned to the proper areas and investigate missing items.
Maintain housekeeping department files and regulations.
Assist the Executive Housekeeper in creating and issuing performance evaluations.
Assist the Training Manager and Executive Housekeeper in assessing departmental training needs.
Ensure assigned employees comply with Personal Appearance Standards.
Comply with the GTRS Open Door Policy and assist with progressive counseling procedures.
Understand and follow the resort's environmental practices, including its Green mission statement.
Plan, supervise, and be accountable for employees' daily activities during the assigned shift; motivate, evaluate, delegate, counsel, discipline, and direct employees.
Present a professional image to resort staff and guests and perform other duties as assigned.