Housekeeping Condo Supervisor (FT)

Grand Traverse Resort and Spa•Acme, MI

11d

About The Position

The Housekeeping Condo Supervisor is responsible for maintaining the cleanliness of condos in each complex and supervising Condo Room Attendants and Linen Porters. The supervisor inspects cleaned rooms to ensure they meet standards before releasing them to the Front Desk, oversees public spaces in assigned areas, and supports housekeeping operations as needed. The role includes planning, supervising, and being accountable for employees’ daily activities, including evaluating, motivating, delegating, disciplining, and counseling assigned staff. The supervisor coordinates room-status updates, linen and supply needs, maintenance requests, records, reports, and communications with the housekeeping office and other departments. They help ensure vehicles, housekeeping carts, linen closets, keys, radios, and pagers are properly maintained and accounted for. The role also requires following resort grooming and environmental practices, monitoring OSHA standards, promoting workplace safety, and presenting a professional image to staff and guests. The work takes place in a loud, very fast-paced environment with frequent interaction with many people. Native American preference applies. Employment is conditional on passing a background investigation and drug screen. The job description is not all-inclusive; other reasonable related responsibilities may be assigned by a supervisor or Resort management.

Requirements

At least 2 years of previous supervisory experience.
At least 21 years of age.
Valid Michigan driver’s license and insurability under the Resort’s plan.
Ability to train and supervise others in job procedures.
Pleasant and tactful personality for frequent contact with employees and guests.
Demonstrated ability to make decisions and openly support decisions or direction from GTRS management.
Excellent multitasking, organization, and communication skills.
Positive attitude and ability to enjoy and work well with others.
Excellent time-management skills and comfort meeting firm deadlines.
Ability to comprehend and follow instructions, perform assigned tasks, meet deadlines, perform complex or varied tasks, relate to others, handle sensitive situations and difficult conversations, influence people, make decisions, direct, control and plan, communicate in writing and orally, and handle stress for long periods.
Ability to drive comfortably in high-traffic and weather conditions.
Ability to pass a background investigation and drug screen as a condition of employment.
Ear pieces must be worn at all times.

Nice To Haves

Six months of previous housekeeping experience preferred.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, preferred.

Responsibilities

Maintain the cleanliness of condos in each complex and supervise Condo Room Attendants and Linen Porters.
Keep vehicles clean inside and ensure they are properly cared for; notify Security if vehicle damage occurs.
Update room information with the housekeeping office every hour on busy days so condos are available for new guests by 4:00 p.m.
Call in linen orders when needed and inform linen porters of cleaning or amenities supplies that are out.
Notify the office of dirty windows or carpets needing attention in any unit or condominium complex.
Complete assigned duties and maintain open communication with the supervisor.
Follow Employee Handbook grooming and dress standards and the resort’s environmental practices.
Monitor OSHA standards and promote a safe environment for housekeeping staff.
Maintain accurate records of cleaned rooms and file them appropriately.
Complete and submit required reports and paperwork accurately and on time.
Report maintenance problems to the office and Engineering promptly.
Verify housekeeping carts and linen closets are fully stocked and clean.
Assist in any housekeeping area as needed and maintain public spaces in assigned areas.
Thoroughly inspect rooms after Room Attendants clean them and confirm they meet standards before releasing them to the Front Desk.
Present a professional image to Resort staff and guests.
Assist with incoming calls, direct calls to the proper areas, and maintain an accurate phone log.
Assist with control of the Lost and Found/Uniform room.
Ensure master keys, radios, and pagers are returned to the proper areas and investigate missing items.
Maintain housekeeping department files and regulations.
Maintain and support high morale among House Persons and Room Attendants.
Plan, supervise, and be accountable for employees’ daily activities; evaluate, motivate, delegate, discipline, and counsel assigned employees.