Airport Service Concierge - BUR

JSX • Burbank, CA

2d

About The Position

As an Airport Service Concierge at JSX, you welcome Customers and help create a smooth, stress-free airport experience from arrival through departure. You guide guests through check-in, security, and boarding, maintain a clean and well-stocked lounge, and rotate among responsibilities based on operational needs. The role requires punctuality, professionalism, and a passion for service.

Each shift may include working as a Check-in Agent, Boarding Agent, Security Screening Support, or Ground Security Coordinator. Additional duties include keeping the lounge ready between flights and, when scheduled, parking and retrieving Customer vehicles as a valet. Other responsibilities may be assigned, and duties may change in response to operational circumstances.

Requirements

• High school diploma or GED.
• Ability to occasionally lift more than 75 pounds.
• Ability to perform intermittent physical activity, including bending, reaching, and prolonged periods of standing.
• Availability to work flexible shifts, including early mornings, late nights, holidays, and weekends.
• Participation in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.
• Current and valid driver's license.

Nice To Haves

• At least 2 years of customer service experience.
• Aviation experience.

Responsibilities

• Greet Customers and assist with check-in, verify identification, print boarding passes, and screen luggage for hazardous materials.
• Lead boarding, make clear and friendly announcements, verify identification, and communicate flight updates, delays, and procedures to Customers.
• Operate the Evolv Weapons Detection System and respectfully inspect flagged baggage for safety compliance.
• Coordinate communication between the ground team and flight Crew, greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.
• Keep the lounge clean, welcoming, fully stocked, and ready for the next group of Customers.
• When scheduled, park and retrieve Customer vehicles and assist with arrivals and departures.
• Work collaboratively, anticipate needs, solve problems, and help improve processes and the Customer experience.

Benefits

• Free non-revenue standby travel on JSX.
• Deeply discounted standby travel on other major domestic and international airlines for the employee and qualifying immediate family.
• 401(k) match of 50% of the first 8%.
• Flexible PTO plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED