Airport Concierge

AGI • San Francisco, CA

6d • Onsite

About The Position

Airport Butler, a brand of Alliance Ground International, provides independent, customized concierge services to travelers at airports across the United States and Canada. The Airport Concierge delivers personalized, white-glove assistance to clients arriving, departing, or connecting through an airport, serving travelers with varied needs and backgrounds. Services are purchased through the company website, reservation center, and travel agencies.

The role focuses on ensuring client satisfaction in a fast-paced airport environment. Concierges greet and assist clients at curbside, gates, or arrival halls; escort them to their next airport destination; provide information about airport amenities; and use the automated reservation system to manage services. Employees must follow airport escorting protocols, protect client confidentiality, and maintain professional relationships with airport agencies and airlines.

The position requires flexibility to work any time of day or night, including weekends and holidays, according to service demand. Employees must wear the prescribed company uniform and meet grooming standards. Applicants for the San Francisco (SFO) location must provide proof of full COVID-19 vaccination with a CDC-recognized vaccine. The listed pay range is $22.51–$23.00.

Requirements

• Possess at least a high school diploma or GED equivalent.
• Be at least 18 years of age.
• Have current authorization to work in the United States.
• Work under pressure with minimal supervision.
• Take initiative, be proactive, and think quickly and logically.
• Have friendly, energetic, and professional conversation skills.
• Be computer literate and have excellent verbal and written communication skills.
• Wear the company uniform as prescribed and conform to grooming standards.
• Be able to stand and walk for long periods and lift up to 70 pounds.
• After training, efficiently use Airport Butler’s automated reservation system.
• Be available to work any time of day or night, including holidays and weekends, and have a flexible schedule to match service demand.
• For the San Francisco (SFO) location, provide proof of full COVID-19 vaccination with a vaccine recognized by the CDC.

Nice To Haves

• Multilingual ability.
• A passionate approach to customer service, a positive attitude, a strong work ethic, and exceptional organizational skills.
• Proactive problem-solving ability.
• Ability to collaborate with coworkers to overcome abnormal situations.
• High cultural awareness.
• Direct experience in higher-end or VIP hospitality services and ability to recognize high-value customers.
• Excellent internal and external customer service skills to address client needs, concerns, and accommodations.
• Ability to work in a hectic, stressful environment while delivering calm, positive, efficient, and comforting service.
• Adaptability and resilience in an ever-changing environment.
• Airport and/or airline hospitality service experience.

Responsibilities

• Ensure total client satisfaction.
• Greet and assist clients curbside, at airport gates, or in arrival halls, and escort them to their desired next points within the airport.
• Maintain knowledge of airport amenities, including restaurants, services, retail locations, airline ticket counters, and gate information.
• Develop and maintain professional rapport with airport regulatory agencies and airlines.
• Maintain strict confidentiality regarding clients and their information.
• Follow airport escorting protocols.
• Use the automated reservation system to manage client services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED