Airport Concierge

AGI•Denver, CO

4d•$19 - $20•Onsite

About The Position

The Airport Concierge delivers a seamless end-to-end airport experience to clients and works to ensure customer satisfaction in a fast-paced, safety-focused aviation environment. The role involves greeting and escorting clients, assisting with luggage and boarding passes, monitoring flight information, and helping clients navigate airport amenities. The concierge uses Airport Butler systems to manage service details and communicate with clients while maintaining confidentiality and following airport escorting protocols. All AGI team members are responsible for working safely and securely, following company and carrier procedures, reporting hazards and incidents, cooperating with supervisors, and completing required training. The position requires the ability to lift, carry, push, pull, or move items weighing 45 pounds or more occasionally; sit or stand for long periods; and work in various weather conditions. The schedule must be flexible to meet operational needs, including mornings, nights, weekends, and holidays. Employees must wear the company uniform and meet grooming standards. Alliance Ground International (AGI) provides ground handling services to more than 100 airlines at 61 airports across the U.S. and Canada, with more than 12,000 team members. The role pays $18.50–$20.00. AGI is an equal opportunity employer committed to diversity and an inclusive environment.

Requirements

At least one year of customer service experience.
High school diploma or GED.
At least 18 years of age.
Own a smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes.
High proficiency with computers and smartphones, including smartphone applications.
Good verbal and written communication skills, including communicating by email and phone.
Customer service skills, including professional and courteous communication when addressing client concerns and flight changes.
Problem-solving skills to help clients identify alternative lounges or amenities when needed.
Time-management skills to complete tasks efficiently in a fast-paced environment.
After training, ability to use Airport Butler’s automated reservation system, scheduling application, and communication technology efficiently.
Willingness to work a flexible schedule, including mornings, nights, weekends, and holidays.
Wear the company uniform and conform to grooming standards.
Ability to occasionally lift, carry, push, pull, or move items weighing 45 pounds or more.
Ability to sit or stand for long periods.
Ability to work in various weather conditions.

Responsibilities

Greet clients upon arrival at the airport in a friendly and professional manner.
Escort clients through security and to their chosen gate, lounge, restaurant, or other amenity.
Assist with luggage and ensure it is loaded to the correct destination.
Monitor flights and inform clients of gate changes, delays, early arrivals, or cancellations.
Print boarding passes for clients when necessary.
Learn airport amenities, services, retail locations, airline ticket counters, gate information, and efficient routes through the airport.
Develop and maintain professional rapport with regulating agencies and airlines at the airport.
Maintain confidentiality regarding clients and client information.
Follow airport escorting protocols.
Use Airport Butler systems to manage service details and communicate with clients.
Carry out other duties as assigned.
Follow health, safety, security, and welfare policies and procedures; report hazards, near misses, incidents, accidents, or dangerous occurrences.
Attend required training courses and perform work in accordance with provided information, training, and procedures.