Airport Service Concierge

JSX•Naples, FL

7d•Onsite

About The Position

The Airport Service Concierge (ASC) is one of the first Crewmembers Customers meet upon arrival at the station. The role provides an effortless, seamless check-in experience and keeps the lounge in good condition and stocked with amenities. It requires close attention to detail to verify travel documents, ensure baggage has been screened, and confirm Customers are fit to fly. When assigned, the ASC may drive, park, and retrieve customer vehicles and assist Customers in and out of vehicles during arrival and departure. Punctuality, adherence to time and attendance requirements, and compliance with appearance standards are essential. All Airport Service Concierges are trained as Ground Security Coordinators (GSCs). The position includes safety-sensitive duties, monitoring operational conditions, following updated safety and security policies, and overseeing security protocols and screening processes. Concierges must comply with DOT drug and alcohol requirements and be prepared to remove themselves from duty if fatigue, stress, or another factor could prevent safe performance. The work requires a flexible schedule, frequent travel, and the ability to work indoors and outdoors in varying weather conditions.

Requirements

High school diploma or GED.
Two years of customer service experience.
Valid driver's license.
Remain professional, logical, and level-headed, especially in stressful situations.
Be vigilant and aware of surroundings, recognize unsafe conditions, and act on them.
Be timeline-focused and maintain a high degree of calm urgency.
Communicate articulately and present a polished appearance.
Knowledge of computer systems such as Google Business and Microsoft Office; computer savvy.
Must be a U.S. citizen or U.S. national to comply with federal aviation security requirements.
Must be able to travel often.
Able to lift up to 75 pounds.
Able to bend, reach, lift, climb stairs, stand for prolonged periods, and walk long distances.
Able to work a flexible schedule, including early mornings, nights, weekends, and holidays.
Able to work indoors and outdoors for extended periods in cold, wet, or hot conditions.
Must participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.

Nice To Haves

Four-year college degree.
Two years of aviation or airline/airport operations experience.
Customer service experience working with high-end clients.
Travel industry experience.

Responsibilities

Provide Customers with an effortless and seamless check-in experience.
Keep the lounge in good condition and fully stocked with amenities.
Verify that customer documents have been properly vetted, baggage has been screened, and Customers are fit to fly.
When assigned, drive, park, and retrieve customer vehicles and assist Customers in and out of their vehicles.
Monitor operational conditions for changes that may affect safety and notify leadership as needed.
Review and comply with updated policies, Safety Alerts, Learning Notices, procedures, regulatory standards, and local regulatory guidance.
Maintain readiness to perform safety-sensitive duties; identify fatigue, stress, or other factors that could prevent safe performance and remove themselves from duty when necessary.
Comply with DOT requirements regarding drugs and alcohol and participate in initial and random screenings in accordance with DOT and FAA guidelines.
Oversee security protocols and processes, including baggage and passenger screening.
Meet time, attendance, appearance, and on-time performance expectations.
Perform other responsibilities as assigned, including when circumstances dictate changes in duties.