Airport Customer Service PT - RAP

Unifi • Rapid City, SD

2d • Onsite

About The Position

Unifi Customer Service Agents are the first line of defense for customers. This customer-facing role provides first-class service to everyone and calls for a friendly, outgoing approach focused on making customers happy. The position assists passengers with baggage pickup and helps resolve issues involving delayed, lost, or damaged items. It also uses computer software to track and catalog luggage and handles customer interactions efficiently, effectively, and professionally. The role may include other related duties within the appropriate skill and experience capabilities expected for the position.

This is a part-time, non-exempt position based in Rapid City, South Dakota. Listed shifts include A.M., P.M., and overnight shifts; the part-time days schedule lists Monday through Sunday, with A.M. and P.M. shifts. The base pay rate is $15.80. The job description is dated November 2, 2026.

Requirements

• Must be a local, in-state resident.
• High school diploma or GED.
• Valid in-state driver's license.
• Ability to pass a pre-employment drug screen.
• Ability to pass a background check covering up to 10 years.
• Must be at least 18 years of age.
• Must be authorized to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to remain alert to moving vehicles or aircraft and use radio equipment.
• Must be able to lift, carry, push, pull, and move items weighing 70 pounds or more regularly and repetitively lift 40 to 50 pounds onto raised surfaces.

Responsibilities

• Assist passengers with baggage pickup.
• Help passengers resolve issues involving delayed, lost, or damaged items.
• Use computer software to track and catalog luggage.
• Handle customer interactions efficiently, effectively, and professionally.
• Perform other related duties as assigned within the appropriate skill and experience capabilities expected for the position.
• Lift, carry, push, pull, and move items weighing 70 pounds or more regularly, and repetitively lift 40 to 50 pounds onto raised surfaces.
• Carry heavy items up and down jetway stairs.
• Remain alert to moving vehicles or aircraft and use radio equipment.

Benefits

• Worldwide pass travel privileges to destinations served by Delta Air Lines.
• Comprehensive medical, dental, vision, and telehealth coverage.
• 401(k) retirement plan.
• Early access to pay.
• Competitive interest rates when purchasing white goods through preferred vendor platforms.
• Paid time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED