Airport Customer Service - SFO PT

Unifi • San Francisco, CA

1d • Onsite

About The Position

Unifi Customer Service Agents are the first line of defense for customers. This is a customer-facing role focused on providing first-class service to passengers. The position assists with baggage pickup and resolves issues involving delayed, lost, or damaged items, using computer software to track and catalog luggage. Customer interactions must be handled efficiently, effectively, and professionally. Other related duties may be assigned within the skill and experience capabilities expected for the position. The role requires regularly and repetitively lifting, carrying, pushing, pulling, and moving items weighing 70 pounds or more, as well as lifting 40 to 50 pounds onto raised surfaces. Employees must also be able to carry heavy items up and down jetway stairs and remain alert to moving vehicles or aircraft while using radio equipment.

Requirements

• Must be a local, in-state resident.
• High school diploma or GED.
• Valid in-state driver's license.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to remain alert to moving vehicles or aircraft and use radio equipment.
• Must be able to regularly and repetitively lift, carry, push, pull, and move items weighing 70 pounds or more, and lift 40 to 50 pounds onto raised surfaces.

Responsibilities

• Assist passengers with baggage pickup.
• Help passengers resolve issues with delayed, lost, or damaged items.
• Use computer software to track and catalog luggage.
• Handle customer interactions efficiently, effectively, and professionally.
• Perform other related duties as assigned within the appropriate skill and experience capabilities expected for the position.

Benefits

• Worldwide pass travel privileges to destinations served by Delta Air Lines.
• Comprehensive medical, dental, vision, and telehealth coverage.
• 401(k) retirement plan.
• Early access to pay.
• Competitive interest rates when purchasing white goods through preferred vendor platforms.
• Paid time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED