Airport Customer Service Agent (DL)- FSD FT

Unifi•Sioux Falls, SD

10h•Onsite

About The Position

Unifi is seeking an Airport Customer Service Agent to provide passenger service throughout arrivals, ticketing, check-in, boarding, baggage services, reservations, and the resolution of passenger questions or complaints. The role includes assisting passengers with special needs and coordinating with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are handled appropriately. No prior experience is required; paid training is provided.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Must be able to obtain credentials required by airport, state, or customs requirements.
Must be able to lift up to 70 pounds and perform physical activities including pushing, pulling, walking, standing, reaching, stooping, squatting, kneeling, bending, grasping, climbing, and crawling.
Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
Must be willing and able to work outdoors in weather conditions that may include severe seasonal elements.

Responsibilities

Welcome passengers and assist them through arrival and check-in, including support for unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance.
Operate a computerized system to handle ticketing, check-in, boarding, baggage services, and reservations, and resolve related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading before departure and delivered to passengers upon arrival.
Push wheelchairs with passengers through airport areas.
Follow company safety procedures, policies, and operational standards.
Report safety and security incidents and potential hazards promptly in accordance with the Unifi Fair and Just Culture Policy.
Perform other related duties as assigned within the expected scope of the position.