Airport Customer Service Agent (DL) - FSD PT
About The Position
Unifi is seeking an Airport Customer Service Agent to provide passenger services throughout arrivals, ticketing, check-in, boarding, baggage services, reservations, and passenger inquiries or complaints. The role supports passengers from arrival through departure, including passengers with special needs, and coordinates with ramp agents to ensure mobility aids and gate-checked items are handled appropriately. Employees must follow safety and operational standards and promptly report safety or security incidents and potential hazards. No prior experience is required, and paid training is provided.
Requirements
- High school diploma or GED.
- Must be at least 18 years of age.
- Must be able to obtain credentials required by airport, state, or customs authorities.
- Must be able to constantly lift up to 70 pounds and more, push, pull, walk, stand, reach above the shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb and crawl.
- Must be able to work rotating shifts and hours, including nights, weekends, holidays, and overtime.
- Must be able and willing to work outdoors in weather conditions that may include severe seasonal elements.
Responsibilities
- Welcome and assist passengers through arrival and check-in, including unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
- Operate a computerized system to handle ticketing, check-in, boarding, baggage services, and reservations, and resolve related complaints and problems.
- Direct passengers through Customs, Immigration, and Quarantine.
- Coordinate with ramp agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading at departure and delivered to passengers on arrival.
- Push passengers in wheelchairs through airport areas.
- Follow safety procedures, policies, and company safety and operational standards.
- Immediately report safety and security incidents and potential hazards in accordance with the Unifi Fair and Just Culture Policy.
- Perform other related duties as assigned within the expected skill, experience, and capability requirements of the position.
Benefits
- Flight privileges for employees and eligible family members after 30 days.
- Weekly pay for hourly employees.
- Paid time off for full-time employees.
- Medical, dental, and vision insurance for full-time employees.
- 401(k) for all employees.
- Exclusive discounts and additional wellness programs.
- Paid training for new employees.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
