Evening Customer Service Return Agent - DAL Airport

Enterprise•Dallas, TX

1d•Onsite

About The Position

Enterprise Mobility is hiring an evening Customer Service Return Agent at its Dallas Love Field Airport location. The agent provides friendly, efficient service throughout the rental return process, assists customers, and helps make transactions quick and efficient. The position pays an average of $18 per hour, consisting of $15.50 per hour plus incentives. The schedule is Friday through Tuesday, 3 p.m. to 11 p.m., and includes working weekends, nights, and holidays as part of an operational shift bid. No airport clearance is required.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related convictions on the driving record in the past five years.
Must be authorized to work in the United States without requiring company sponsorship for work authorization now or in the future.
Must be able to work outdoors in all weather conditions and stand and walk for long periods.
Must be available to work Friday through Tuesday, 3 p.m. to 11 p.m., including weekends, nights, and holidays, apart from religious observation.

Responsibilities

Greet customers as they arrive on the lot using the prescribed appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with a unit number, date, and time, and turn them in to lost and found.
Review rental charges and provide customers with an accurate receipt.
Professionally and courteously provide information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about their service and satisfaction, and document dissatisfaction.
Check incoming vehicles discreetly for damage and direct customers to the counter to complete a damage or loss report.
Use the appropriate statement to determine whether a vehicle is being returned with a full tank of gas.
Complete service alerts for mechanical or body damage reported by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or other special locks, and verify that they are moved to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
Keep the lot organized to support ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.