Evening Customer Service Return Agent - DAL Airport

Enterprise Mobility•Dallas, TX

2d•Onsite

About The Position

Enterprise Mobility is hiring an evening Customer Service Return Agent at its Dallas Love Field Airport location. The Return Agent provides friendly, efficient service throughout the rental car return process, assists customers with returns, helps create an efficient customer environment, and supports quick and accurate transactions. The role is based at 7366 Cedar Springs Road, Dallas, TX 75235. The stated average pay is $18 per hour, consisting of $15.50 per hour plus incentives. The schedule is Friday through Tuesday, 3 p.m. to 11 p.m., and includes operational shift bids involving weekends, nights, and holidays. No airport clearance is required.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related convictions on the driving record in the past five years.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Must be able to work outside in all weather conditions and stand and walk for long periods.
Must be available for the Friday-through-Tuesday, 3 p.m.-to-11 p.m. schedule, including weekends, nights, and holidays, apart from religious observance.

Responsibilities

Greet customers as they arrive on the lot using the prescribed appropriate dialogue.
Remind customers to check for personal belongings.
Identify items found in vehicles with a unit number, date, and time, and turn them in to lost and found.
Advise customers of and review rental charges, then provide an accurate receipt.
Professionally and courteously provide information about transportation to the airport terminal.
Thank customers using the prescribed dialogue.
Ask customers about service and satisfaction and document dissatisfaction.
Discreetly check incoming vehicles for damage and direct customers to the counter to complete a damage/loss report when needed.
Use the proper statement to determine whether a vehicle is being returned with a full tank of gas.
Complete a service alert for mechanical or body damage communicated by customers.
Identify vehicles on system hold for turnback, time or mileage, recall, or another special lock, and verify that they are moved to the proper lot location.
Identify and tag vehicles flagged for grounding or preventative maintenance, and verify that they are moved to the proper lot location.
Keep the lot organized for ease of access and traffic flow.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.