Gateway Facilities Maintenance Agent DL

DHL Express (USA), Inc.•New York, NY

About The Position

The Facility Agent facilitates a variety of facilities tasks to provide high levels of customer service in a fast-paced environment. The role assists the Project Coordinator with work and service requests and maintains the computerized maintenance system to keep accurate records on equipment, locations, and facilities. The agent also maintains departmental files, records, furniture, and equipment, with attention to detail, and helps ensure the facility is safe, clean, operational, and adequately resourced. The position supports facility maintenance and day-to-day operations through a ticketing system, submits or completes maintenance orders, conducts and documents inspections, and helps ensure facilities systems remain reliable and meet applicable customer or regulatory specifications. It also supports space and resource planning, process improvement, service-level monitoring, health and safety activities, and operational work by staff or contractors. Other duties include mail and shipment handling, equipment operation, event setup, and providing backfill as needed.

Requirements

High school diploma, technical certification, or equivalent education, training, and experience.
At least 1 year of experience in a related field.
Subject matter expertise in the service, production, or support area of responsibility.
Perform all standards with great attention to detail.
Proficiency with MS Office software, ACD, and Quality Monitoring System.
Basic IT troubleshooting skills relating to PCs and peripheral devices, such as printers and monitors.
Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge.

Responsibilities

Assist the Project Coordinator with work and service requests.
Maintain the computerized maintenance system and accurate records for equipment, locations, facilities, assets, and equipment movement.
Maintain departmental files, records, furniture, and equipment.
Help ensure the facility is safe, clean, operational, and has the resources needed by employees.
Lift heavy boxes, files, paper, and other items as needed.
Provide friendly, cooperative customer service and adapt to customer demands in a high-volume production environment.
Follow business and safety procedures and take direction from a supervisor or site manager.
Maintain logs and reporting documentation.
Participate in cross-training, including filing and outgoing shipments.
Operate mailing, copy, and scanning equipment.
Use a pallet jack to move and unload pallets for shipping and receiving.
Handle time-sensitive material, including confidential or urgent packages.
Create and ship files; sort and deliver mail and small packages.
Move, set up, and break down programs and events, including supporting Customer Service events.
Participate actively as a member of the ERT/Safety team.
Perform other tasks as assigned and provide backfill when needed.
Support plans for allocating and using space and resources in new buildings or reorganized premises.
Support management of the health and safety committee.
Check that day-to-day operational objectives agreed with staff or contractors are completed satisfactorily and identify deficiencies.
Support process improvement and performance management techniques to monitor agreed service levels.
Support site maintenance activities and ensure repairs and changes are completed in a timely and effective manner.
Help keep facilities systems reliable and compliant with applicable customer or regulatory specifications.
Submit or complete maintenance orders, including repairs involving electrical, plumbing, and structural issues.
Maintain day-to-day facility operations through the ticketing system.
Conduct and document regular facilities inspections.
Stock and service employee breakrooms.