Sales Supervisor -Virginia Gateway
About The Position
Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences at its retail locations. The role contributes to business success through face-to-face customer interactions, sharing the company’s story and mission on the sales floor, improving processes, and participating in special projects. Sales Supervisors lead selling, front-of-house operations, and team touch-bases when a manager is not present, and open and close the store. The position also supports an efficient, inclusive, and service-minded retail environment and helps create an engaging glasses-shopping experience.
Requirements
- Professional retail experience at a customer-focused company.
- At least 6 months of experience in a management position.
- Exceptional interpersonal and communication skills to deliver customer service.
- Ability to stay calm under pressure and adapt quickly.
- Entrepreneurial spirit, curiosity, and eagerness to learn.
- Team-oriented approach and passion for helping customers and teammates.
- Innovative, proactive problem-solving skills.
- Self-motivation and pride in work, with a drive to perform well.
- Ability to bring positive energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker’s values and brand philosophy to customers.
- Promote an efficient, inclusive, and service-minded retail environment.
- Demonstrate product knowledge and provide thoughtful, honest style advice.
- Develop innovative ways to improve the glasses-shopping experience.
- Lead selling, front-of-house operations, and team touch-bases when a manager is not present.
- Open and close the store.
- Treat customers and colleagues with respect and help foster an inclusive culture.
- Contribute to process ideation and improvement and participate in special projects.
Benefits
- Health, vision, and dental insurance for full-time employees.
- Life and AD&D insurance for full-time employees.
- Paid sick leave for full-time and part-time employees.
- Paid holidays for full-time employees.
- Vacation days for full-time employees.
- Retirement savings plan (401(k)) for full-time employees.
- Parental leave for full-time employees, including non-birthing parents.
- Short-term disability for full-time employees.
- Employee Stock Purchase Plan for full-time and part-time employees.
- Employee Assistance Program (EAP) for full-time and part-time employees.
- Bereavement Support for full-time employees.
- Optical Education Reimbursement for full-time employees.
- Free eyewear for full-time and part-time employees.
- Variable compensation for eligible employees.
- Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
