Gateway Clearance Supervisor - All Shifts

DHL Express (USA), Inc.•Erlanger, KY

About The Position

DHL is hiring a Gateway Clearance - Customs Brokerage Supervisor to oversee customs clearance activities in a customs house brokerage or gateway environment. The role verifies tariffs, price conversions, shipment weights and volumes, and reviews documents such as invoices, bills of lading, and shipping statements. It ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported and exported products, and may involve contacting customs officials to obtain freight releases and resolve delays. The supervisor oversees a staff of approximately 30, including two direct reports, and is responsible for hiring, coaching, training, and developing subordinate staff. The position also manages employee work assignments and performance and oversees operational policies, procedures, service standards, and performance targets. Access to secured airport areas is required; selected candidates must be able to obtain and maintain a SIDA badge and provide documentation required for the badging process.

Requirements

Typically requires a BS/BA and 3–5 years of experience in a related field, including at least one year of supervisory experience.
Professional certification is required in some areas.
Complete understanding and broad application of principles, theories, and concepts in the function or business area.
Advanced understanding of specific aspects of supervised work and practical application to ordinarily encountered problems and situations.
Knowledge and effective use of fundamental concepts, practices, and procedures relating to quality and productivity improvement, training, budgeting and cost control, and progressive techniques in the area of specialization.
General understanding of supervisory approaches to work direction, motivation, and disciplinary action.
Must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, including passing a criminal history records check, fingerprinting, meeting applicable federal, state, and local regulatory requirements, and providing the documentation required for badging.

Responsibilities

Manage and coordinate customs clearance activities in a customs house brokerage or gateway environment efficiently and cost-effectively.
Ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported and exported products moving through DHL facilities.
Establish, monitor, and revise policies, procedures, and service standards for customs clearance operations.
Ensure policies and procedures are consistently administered.
Meet key performance indicator targets for the assigned product.
Supervise a staff of approximately 30, including two direct reports; hire, coach, train, and develop subordinate staff.
Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes.
Verify tariffs, price conversions, merchandise weight, and volume, and examine invoices, bills of lading, and shipping statements.
Contact customs officials as needed to obtain release of incoming freight and resolve delays.