Operations Supervisor

Davids Bridal•Richmond, VA

About The Position

As a member of the management team, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed the sales plan. This role is a dynamic, attentive, and inspiring leader who builds relationships with Dream Makers and guests and acts as a mentor, leader, and coach. The Operations Supervisor fosters high performance and five-star customer service by maximizing the performance and productivity of motivated, friendly, enthusiastic, and engaged team members. The role leads a customer-first culture, manages activity on the sales floor, coaches and trains team members, supports store sales and income goals, monitors payroll and operational processes, and helps maintain staffing and talent pipelines. The position also involves physical activity and extended use of a computer and other electronic devices.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours remain within the monthly budget.
Monitor and acknowledge timesheets for team members clocking in and out for scheduled shifts, breaks, and meals.
Help lead the store to consistently achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership for front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock marking, and repairs, and ensure first-quality standards for merchandise.
Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.