Operations Supervisor

Davids Bridal • Ft. Myers, FL

1d

About The Position

As a member of the management team, the Operations Supervisor helps build and retain a high-performing team, foster consistent world-class customer service, and exceed sales plans. This dynamic, attentive, and inspiring leader builds relationships with Dream Makers and guests and serves as a mentor, leader, and coach. The role creates a high-performance climate and five-star customer service by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team.

The Operations Supervisor leads customer-first service, manages the sales floor, and coaches team members. The role also supports payroll and timekeeping, sales and income goals, inventory and merchandise processes, performance management, staffing, and talent development.

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for extended periods.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
• Monitor store payroll to help ensure hours remain within the monthly budget.
• Accurately monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
• Help lead the store to achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership for front of house and alterations.
• Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
• Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
• Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
• Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED