Delivery Station Site Supervisor (Operations Supervisor)

Jitsu•Carlstadt, NJ

2d•$70,000 - $85,000•Onsite

About The Position

The Site Supervisor is the number two to the Operations Manager (Site Leader) and serves as the primary floor leader for daily sort and outbound operations. Reporting directly to the Operations Manager, the role executes the Labor and Operations plan, leads rotating hourly associates and leads, and ensures Safety, Quality, and Cost standards are met on every shift. This hands-on leadership role requires a strong floor presence and operational discipline, and may require independently running the site. The Site Supervisor manages warehouse safety, outbound, and sortation operations; leads and develops hourly personnel; resolves operational issues in real time; and manages warehouse supplies. The role requires weekend, overnight, and holiday hours based on business needs, on-call availability, and flexibility to provide on-site coverage across shifts in a 24/7 operation. Occasional national travel may be available to provide coverage support at other sites.

Requirements

High school diploma or equivalent.
At least 2 years of related experience in last-mile delivery, transportation, warehousing, or logistics.
Demonstrated supervisory or lead experience, including the ability to select, direct, train, and motivate hourly personnel, including contingent workers.
Strong floor leadership instincts and the ability to be present, visible, and accountable on shift.
Excellent verbal and written communication skills and ability to engage effectively with diverse audiences and all organizational levels.
Strong analytical and problem-solving skills, including the ability to identify and address operational issues in real time.
Excellent organizational skills and attention to detail.
Strong time management skills and ability to meet deadlines and produce high-quality work under pressure with minimal supervision.
Ability to work independently, prioritize tasks, and delegate appropriately.
Proficiency with Google Drive, Slack, and related operations tools; comfort with data and interest in using technology to improve workflows.
Ability to work weekend, overnight, and holiday hours according to company needs, with on-call availability and flexibility to cover shifts.
Ability to perform the listed physical activities, including standing, walking, sitting at a desk, working on a computer, climbing, kneeling, crouching, or crawling, and moving or lifting up to 50 pounds at times.

Nice To Haves

OSHA Forklift Operator certification.

Responsibilities

Collaborate with the Operations Manager to design and implement market safety standards and procedures, ensure PPE availability, train and enforce safety standards, and champion OSHA compliance and a safety-first culture.
Manage warehouse outbound operations and ensure packages are sent for delivery each operating day according to company schedule requirements.
Manage warehouse sortation and ensure packages are accurately and efficiently sorted for delivery.
Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives across outbound and sortation operations.
Train, lead, mentor, and develop hourly leads and associates, including full-time employees and contingent or platform workers.
Collaborate with the Operations Manager to select and onboard hourly associates and build a bench of qualified warehouse personnel ahead of volume increases.
Develop, implement, and manage warehouse work procedures, rosters, and staffing assignments to meet Safety, Quality, and Cost standards.
Train and certify leads and associates in role-specific tools, processes, and safety protocols.
Investigate, troubleshoot, and resolve operational issues in real time during shifts.
Communicate SLA risks, staffing gaps, and operational variances to the Operations Manager and surface problems early.
Coordinate with other departments to resolve issues affecting sort execution and delivery timelines.
Use data to identify operational trends and flag process improvement opportunities to the Operations Manager.
Develop and implement a warehouse supply inventory management system to ensure adequate supplies, prevent stock-outs, and reduce costs.
Submit bi-weekly orders for warehouse supplies.
Provide on-call availability and on-site coverage across shifts as needed.
Potentially travel nationally to provide coverage support for other sites.