Supervisor, Cable Station

Ledcor • Austin, TX

1d

About The Position

Ledcor Technical Services builds and services communication networks across North America. The Supervisor, Cable Stations is accountable for the safe, secure, and reliable operation of an assigned cable landing station and its associated infrastructure. Reporting to the Director, US Field Operations, this role leads site personnel and service delivery across critical facilities and submarine network operations. The supervisor oversees incident and change management, vendor performance, compliance, reporting, and customer governance, while establishing operational controls, maintaining 24/7 coverage, and ensuring work is performed through approved tickets, procedures, and trained personnel.

The position leads site operations and people management; manages day-to-day service delivery and customer relationships; and implements the site operations and maintenance program. It also oversees critical-facility and network maintenance, installations, commissioning, changes, major incidents, and restoration, along with vendors, contracts, utilities, spares, procurement support, calibration, logistics, audit readiness, security, environmental compliance, and OpEx/CapEx forecasting support.

The role is based in secure cable landing station, data hall, equipment-room, office, and outside-plant environments. These may include controlled-access areas with energized equipment, noise, temperature variation, and coastal weather. Regular site walkdowns and access to operational areas are required. Occasional travel may be needed for training, certification, or support at other customer locations. Applicants must be eligible to work in the United States and complete customer-required screening, maintain access eligibility, and complete role-specific training.

Requirements

• Minimum of 5 years of experience in operational leadership, telecommunications, critical facilities, data centers, network operations, or other high-availability infrastructure.
• Experience with cable landing stations, submarine networks, optical transport, PFE, or critical infrastructure.
• Demonstrated ability to manage technical employees, 24/7 coverage, incidents, vendors, maintenance programs, customer commitments, and operational risk.
• Background working with ticket-driven service management, change control, reporting, audits, and corrective-action management.
• Operational leadership across multidisciplinary technical work, with accountability for safety, service, cost, quality, and customer outcomes.
• Working knowledge of critical facilities, optical/network operations, and incident, problem, change, and risk management.
• Ability to translate contract requirements into staffing, procedures, controls, reports, and corrective actions.
• Strong customer communication, escalation management, vendor oversight, budgeting, and audit-readiness skills.
• Must complete customer-required screening, maintain access eligibility, and complete role-specific training.
• Must be able to meet the physical requirements of the position, including regular site walkdowns and access to operational areas.
• Must be eligible to work in the United States.

Nice To Haves

• Occasional travel may be required for training, certification, or support of other customer locations.

Responsibilities

• Lead site operations and people management, including staffing, scheduling, on-call coverage, training completion, competency, performance expectations, and safety and compliance culture.
• Manage day-to-day service delivery and customer relationships, including operational integrity, incident escalation, NOC partnership, SLA performance, reporting, corrective actions, and regular customer communications.
• Implement and maintain the site O&M program, operating procedures, inspection regimes, emergency-response plan, risk controls, and continuous-improvement initiatives in alignment with customer standards.
• Manage critical-facility and network maintenance programs, installations, commissioning, changes, major incidents, and restoration, ensuring appropriate prioritization, authorization, and documentation.
• Oversee vendors, contracts, utilities, spares, procurement support, calibration, logistics, audit readiness, security, environmental compliance, and OpEx/CapEx forecasting support.

Benefits

• Competitive total rewards package with compensation and benefits supporting physical, mental, and financial well-being.
• Opportunities to develop skills and knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed