Cable Landing Station Technician

Equinix • Boca Raton, FL

2d • $71,000 - $107,000 • Onsite

About The Position

The Cable Landing Station (CLS) Technician is responsible for operating, maintaining, and repairing submarine cable system equipment at Equinix’s Miami, Florida facility. The technician serves as a primary point of contact to ensure repairs, planned work, and customer requests meet Equinix and customer service-level obligations and agreements. The role follows the Joint System Maintenance Document (JSMD) procedures for each system and handles issues by providing timely resolutions, workarounds, and status updates. The technician shares daily responsibility for maintaining, operating, and repairing the cable systems.

The position requires coordination with submarine cable system owners, the Primary NOC (PNOC), Equinix personnel, vendors, government agencies, and other cable landing stations. The technician is expected to work onsite during normal business hours and be available for call-outs at other times as required by service-level obligations and agreements.

Requirements

• At least 5 years of telecommunications experience operating and maintaining submarine cable systems as a Submarine Cable Landing Station Technician or Station Manager.
• A proven track record operating and maintaining submarine cable systems, including system testing, fault finding, repairs, and safety requirements.
• Proficiency in PFE maintenance and operations, including branch unit powering and reconfiguration as directed by the PNOC.
• Knowledge of submarine cable systems, DWDM systems, trouble-ticketing systems, and network management systems.
• Ability to work independently with minimal supervision.
• English written and verbal communication skills.
• Team leadership and teamwork, good communication, flexibility, resourcefulness, proactivity, and multitasking ability.

Nice To Haves

• Certifications from equipment vendors and/or industry governing bodies are preferred.
• Experience operating and maintaining SLTE equipment; experience with multiple vendors such as TE SubCom, Ciena, and Infinera is a plus.

Responsibilities

• Manage scheduled and unscheduled maintenance, operations, and repairs of submarine cable system power feed equipment (PFE), transmission equipment (SLTE), line monitoring equipment (LME), and network management systems (NMS), according to JSMD procedures or PNOC direction.
• Coordinate Equinix activities and obligations at the submarine cable landing station with the PNOC and submarine cable system owners.
• Observe activities to ensure compliance with government regulations.
• Work with submarine cable system owners and Equinix senior management to comply with station policies and administrative procedures.
• Serve as the first-level escalation point and handle submarine cable system network faults.
• Support, proactively manage, and monitor the submarine cable system network as directed by the PNOC.
• Analyze and diagnose complex networking problems and resolve faults in coordination with the PNOC and submarine cable system owners.
• Task and coordinate Equinix personnel to manage and clear network and customer faults.
• Coordinate with on-site building support personnel on matters that may affect the submarine cable system, including security, power, and heating and cooling.
• Liaise with vendors to support efficient operation of the submarine cable system network.
• Liaise with DHS or other agencies to meet regulatory obligations concerning site access, site visits, visitor-log reviews, and report preparation.
• Communicate with the PNOC and escalate internally or externally as necessary to meet service-level obligations and agreements.
• Activate new services onto the network as directed by the PNOC and system owners; test to maintain quality and record network changes in appropriate databases.
• Follow global work instructions in the submarine cable system JSMD procedures and maintain service quality.
• Maintain documentation and case histories in the service ticket database as required by the PNOC and Equinix.
• Manage onsite equipment setup, operation, maintenance, and repair.
• Coordinate with cable repair vessels via PSMs and/or email, using closed-loop communications as appropriate during cable repair operations.
• Coordinate with submarine cable system landing stations in Taiwan, the Philippines, and Chile during cable faults, including COTDR testing with the PNOC.
• Reduce service downtime by providing workarounds and alternatives.
• Work onsite during normal business hours and be available on a call-out basis at other times as required by service-level obligations and agreements.

Benefits

• Employee Assistance Program.
• Health, life, disability, and voluntary insurance plans for eligible employees and family members.
• Retirement plan to which employees and Equinix may contribute.
• Accrued paid time off.
• Paid holidays.
• Bonus eligibility; equity may be offered depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed