Cable Landing Station Technician - Boca Raton, FL

VetJobs•Boca Raton, FL

1d•$71,000 - $107,000•Onsite

About The Position

The Cable Landing Station (CLS) Technician operates, maintains, and repairs submarine cable system equipment at Equinix’s facility in Miami, Florida. The technician is a primary point of contact responsible for ensuring repairs, planned work, and customer requests meet Equinix and customer service-level obligations and agreements. The role follows the Joint System Maintenance Document (JSMD) procedures for each system, addresses issues efficiently, and provides timely resolutions, workarounds, and status updates. The technician shares daily responsibility for maintaining, operating, and repairing cable systems. The position requires on-site availability during normal business hours and availability on a call-out basis at other times as required by service-level obligations and agreements. The targeted annual pay range for the United States—MI3 Miami location is $71,000–$107,000.

Requirements

At least 5 years of telecommunications experience operating and maintaining submarine cable systems as a Submarine Cable Landing Station Technician or Station Manager.
Proven experience operating and maintaining submarine cable systems, including system testing, fault finding, repairs, and safety requirements.
Proficiency in PFE maintenance and operations, including branch unit powering and reconfiguration as directed by the PNOC.
Knowledge of submarine cable systems, DWDM systems, trouble-ticketing systems, and network management systems.
Ability to work independently with minimal supervision.
English written and verbal communication skills.
Team leadership and teamwork, good communication, flexibility, resourcefulness, proactivity, and multitasking ability.

Nice To Haves

Certifications from equipment vendors and/or industry governing bodies are preferred.
Experience operating and maintaining SLTE equipment; experience with multiple vendors such as TE Subcom, Ciena, and Infinera is a plus.

Responsibilities

Manage scheduled and unscheduled maintenance, operation, and repair of submarine cable system power feed equipment (PFE), transmission equipment (SLTE), line monitoring equipment (LME), and network management systems (NMS), following JSMD procedures or direction from the submarine cable system Primary NOC (PNOC).
Coordinate Equinix activities and obligations for the submarine cable landing station with the PNOC and submarine cable system owners.
Observe activities to ensure compliance with government regulations.
Work with submarine cable system owners and Equinix senior management to follow station policies and administrative procedures.
Serve as the first-level escalation point and handle submarine cable system network faults.
Support, proactively manage, and monitor the submarine cable system network as directed by the PNOC.
Analyze and diagnose complex networking problems, identify issues, and resolve faults with the PNOC and submarine cable system owners.
Coordinate Equinix personnel to manage and clear network and customer faults.
Coordinate with on-site building support personnel regarding building security, power, and heating or cooling matters that affect or could affect the submarine cable system.
Work with vendors as needed to ensure efficient operation of the submarine cable system network.
Liaise with DHS or other agencies as needed to meet regulatory obligations concerning site access, visits, visitor logs, and reports.
Communicate with the submarine cable system PNOC and escalate internally and externally as needed to meet service-level obligations and agreements.
Activate new services as directed by the PNOC and system owners; test to maintain quality and record network changes in appropriate databases.
Follow global work instructions in the submarine cable system JSMD procedures and ensure service quality.
Maintain documentation and case histories in the service ticket database as required by the PNOC and Equinix.
Manage on-site equipment setup, operation, maintenance, and repair.
Coordinate with cable repair vessels through PSMs and/or email, using closed-loop communications as appropriate during cable repairs.
Coordinate with submarine cable system landing stations in Taiwan, the Philippines, and Chile during cable faults, including coordinating COTDR tests with the PNOC.
Reduce service downtime by providing workarounds and alternatives.
Be on site during normal business hours and available for call-outs at other times as required by service-level obligations and agreements.