Cable Landing Station Technician

Equinix • Boca Raton, FL

1d • $71,000 - $107,000 • Onsite

About The Position

The Cable Landing Station (CLS) Technician is responsible for operating, maintaining, and repairing submarine cable system equipment at Equinix’s facility in Miami, Florida. The technician is a primary point of contact and helps ensure repairs, planned work, and customer requests meet Equinix and customer service-level obligations and agreements. The role follows the Joint System Maintenance Document (JSMD) procedures for each system and handles issues through timely resolutions, workarounds, and status updates. The technician shares daily responsibility for maintenance, operation, and repair of the cable systems.

The position includes supporting and monitoring submarine cable networks, diagnosing and resolving faults with the Primary NOC (PNOC) and system owners, coordinating work with Equinix personnel, vendors, agencies, and other cable landing stations, and maintaining service quality and documentation. The technician must be available onsite during normal business hours and on a call-out basis at other times as required by service-level obligations and agreements.

Requirements

• At least 5 years of telecommunications experience operating and maintaining submarine cable systems as a Submarine Cable Landing Station Technician or Station Manager.
• Proven experience operating and maintaining a submarine cable system, including system testing, fault finding, repairs, and safety requirements.
• Proficiency in PFE maintenance and operations, including branch unit powering and reconfiguration as directed by the PNOC.
• Experience operating and maintaining SLTE.
• Knowledge of submarine cable systems, DWDM systems, trouble-ticketing systems, and network management systems.
• English written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Team leadership and teamwork skills; good communication; flexibility; resourcefulness; proactivity; and ability to multitask.

Nice To Haves

• Certification(s) from equipment vendors and/or industry governing bodies.
• Experience with multiple SLTE vendors, such as TE Subcom, Ciena, and Infinera.

Responsibilities

• Manage scheduled and unscheduled maintenance, operations, and repairs for submarine cable system power feed equipment (PFE), submarine line terminal equipment (SLTE), line monitoring equipment (LME), and network management systems (NMS), following JSMD procedures or PNOC direction.
• Coordinate Equinix activities and obligations for the submarine cable landing station with the PNOC and submarine cable system owners.
• Observe activities to ensure compliance with government regulations.
• Confer with submarine cable system owners and Equinix senior management to comply with station policies and administrative procedures.
• Serve as the first-level escalation point and handle faults related to the submarine cable system network.
• Support, proactively manage, and monitor the submarine cable system network as directed by the PNOC.
• Analyze and diagnose complex networking problems, identify issues, and resolve faults in coordination with the PNOC and cable system owners.
• Coordinate Equinix personnel to manage and clear network and customer faults as required.
• Liaise with on-site building support personnel regarding actual or potential impacts to the submarine cable system, including security, power, and heating and cooling.
• Work with vendors as needed to support efficient operation of the submarine cable system network.
• Liaise with DHS or other agencies as required to meet regulatory obligations, including site access, site visits, visitor-log reviews, and report preparation.
• Communicate with the PNOC and escalate issues internally and externally as necessary to meet service-level obligations and agreements.
• Activate new services as directed by the PNOC and system owners, test to maintain quality, and record network changes in the appropriate databases.
• Follow global work instructions in the submarine cable system JSMD procedures and maintain service quality.
• Maintain proper documentation and case history in the service ticket database as required by the PNOC and Equinix.
• Manage onsite equipment setup, operation, maintenance, and repair.
• Coordinate with cable repair vessels via PSMs and/or email, using closed-loop communications as appropriate during cable repair operations.
• Coordinate with submarine cable system landing stations in Taiwan, the Philippines, and Chile during cable faults and coordinate COTDR testing with the PNOC.
• Reduce service downtime by providing workarounds and alternatives.
• Be available onsite during normal business hours and on call at other times as required by service-level obligations and agreements.

Benefits

• Employee Assistance Program available to all employees.
• Employees may enroll in health, life, disability, and voluntary insurance plans for themselves and eligible family members.
• Retirement plan contributions may be made by the employee and Equinix.
• Accrued paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed