Supervisor IFP Station

Sun Country Airlines 2021•Bullhead City, AZ

1d•Onsite

About The Position

Sun Country Airlines is seeking a Station Supervisor IFP for Laughlin Airport. The role is responsible for quality assurance and training of the ground-handling vendor, directly overseeing Laughlin-based Ground Service Representatives, and collaborating with internal and external stakeholders. The position works with casino flight programs and airline operational departments to support service quality, contractual obligations, compliance, training, safety, and security. The job is based onsite in an airport terminal. The employee must be able to obtain an IFP SIDA badge. This is a full-time, exempt position with a base compensation range of $43,000–$53,000 USD annually. The position has no supervisory responsibility listed.

Requirements

Three or more years of airline experience.
Strong customer focus, leadership skills, and attention to detail.
Ability to work efficiently under time constraints.
Strong written and verbal communication skills.
Proficiency in Microsoft Office.
Ability to obtain an IFP SIDA badge.

Nice To Haves

Previous management experience.

Responsibilities

Build and maintain a professional rapport with department heads of casino flight programs.
Oversee quality assurance and training of the ground-handling vendor.
Manage disruptions and customer complaints.
Act as a liaison for other Sun Country Airlines operational departments as needed.
Work with the Station Manager and Operations to ensure contractual obligations are met.
Work with other operational departments to ensure compliance, training, and safety and security requirements are met.
Attend airport-required meetings, including tenant, planning, and disaster-preparedness meetings.
Attend TSA meetings and emergency-plan meetings.
Conduct reasonable-suspicion or post-accident drug/alcohol testing.
Assist with other departmental directives and initiatives as necessary.
Perform other duties assigned by management.
Assist with ordering supplies for the base.
Complete training on the Sun Country baggage program to assist with lost and damaged baggage claims and processing and resolution of lost-and-found items.
Sort and maintain flight schedules for Riverside and Harrah’s casino.
Work with the Station Manager on scheduling Ground Service Representatives and listing them on flights.
Complete GSC training within 60 days of the employee’s start date.

Benefits

Comprehensive benefit package, including dental and vision PPO and high-deductible health plans.
Health savings accounts (HSA and FSA).
Dependent Care.
Free standby and discounted travel privileges for employees, family, and friends starting on day one.
401(k) match.
Paid time off.
Paid holidays.
Life and AD&D insurance.
Employee Assistance Program, including counseling for employees and their family.
Fitness incentive and Stop Smoking Support.