Supervisor IFP Station

Sun Country Airlines•Bullhead City, AZ

18h•$43,000 - $53,000•Onsite

About The Position

Sun Country Airlines is seeking a Station Supervisor for Laughlin Airport. The position is responsible for quality assurance and training of the ground-handling vendor, directly overseeing Laughlin-based Ground Service Representatives, and collaborating with internal and external stakeholders. The role works with the Station Manager and operational teams to meet contractual obligations and maintain compliance, training, safety, and security requirements. It also supports customer service, station scheduling, baggage-related processes, airport coordination, and other departmental initiatives. The position is based onsite in the airport terminal. The work environment is usually moderately noisy, but noise may become high at times. The role requires regular talking or listening; frequent standing, walking, hand use, and reaching; occasional sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; frequent lifting or moving of up to 60 pounds; and occasional lifting or moving of up to 100 pounds. The employee must be able to obtain an IFP SIDA badge.

Requirements

Three or more years of airline experience.
Strong customer focus, leadership skills, and attention to detail.
Ability to work efficiently under time constraints.
Strong written and verbal communication skills.
Proficiency in Microsoft Office.
Must be able to obtain an IFP SIDA badge.

Nice To Haves

Previous management experience.

Responsibilities

Build and maintain a professional rapport with department heads of casino flight programs.
Oversee quality assurance and training of the ground-handling vendor.
Manage disruptions and customer complaints.
Act as a liaison for other Sun Country Airlines operational departments as needed.
Work closely with the Station Manager and Operations to ensure contractual obligations are met.
Work with operational departments to ensure compliance, training, and safety and security requirements are met.
Attend airport-required meetings, including tenant, planning, and disaster-preparedness meetings.
Attend TSA meetings and emergency-plan meetings.
Conduct reasonable-suspicion or post-accident drug/alcohol testing.
Assist with departmental directives and initiatives as necessary, and perform other duties assigned by management.
Assist with ordering supplies for the base.
Complete training on the Sun Country baggage program to assist with lost and damaged baggage claims and process and resolve lost-and-found items.
Sort and maintain flight schedules for Riverside and Harrah’s casino.
Work with the Station Manager on scheduling Ground Service Representatives and listing them on flights.
Complete GSC training within 60 days of the employee’s start date.

Benefits

Comprehensive benefit package including dental and vision.
PPO and high-deductible health plans.
Health savings accounts (HSA and FSA).
Dependent Care.
Starting day one free standby and discounted travel privileges for employees, family, and friends.
401(k) match.
Paid Time Off.
Paid holidays.
Life and AD&D Insurance.
Employee Assistance Program including counseling for employees and their family.
Fitness incentive and Stop Smoking Support.