Operations Manager Jobs

About The Position

Requirements

• 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
• Proven ability to manage performance, track KPIs, and improve processes
• Strong leadership skills with the ability to coach, motivate, and develop teams
• Comfortable working in a structured, process-driven environment
• Highly organized with the ability to manage multiple priorities in a high-volume setting

Nice To Haves

• Hospitality, restaurant, hotel, or guest services leadership
• Retail or service environments with high standards and performance expectations
• Experience in high-growth or rapidly scaling environments
• Experience leading teams through change, growth, or operational improvements

Responsibilities

• Oversee daily operations in a customer-facing, high-volume environment
• Manage staffing, scheduling, and workflow execution to ensure efficiency
• Lead, coach, and develop team members while driving accountability to performance standards and KPIs
• Monitor and improve key metrics related to service quality, productivity, and overall experience
• Ensure every interaction is professional, efficient, and consistent
• Identify operational gaps and implement process improvements
• Maintain a structured, organized, and results-driven environment
• Step in as needed to support the team and maintain service levels

Benefits

• $90,000+ base salary
• Health, dental, and vision coverage (majority employer-paid)
• 401(k) retirement plan
• Paid time off: 10 days (15 after first year) + 10 paid holidays
• Advancement opportunities in a growing organization