Driver Operations Manager

Lalamove • New York, NY

11d

About The Position

The Driver Operations Manager will grow and retain driver supply for Lalamove’s US operations. This role has a measurable impact on the growth and optimization of the driver population on the Lalamove platform. The manager will lead driver acquisition and onboarding, driver community engagement and retention, operating standards, team performance, and process improvement. They will also hire, onboard, and train driver operations associates to execute local operations.

Requirements

• Degree holder with at least 8 years of operational or leadership experience.
• Team management experience with at least 3 direct reports.
• Experience managing complex, cross-functional projects.
• Knowledge and understanding of mobile and web technologies.
• Positive and open-minded, result-oriented, with strong business acumen.
• Good command of written and spoken English.
• Leadership skills to work with a large and diverse Lalamove community.
• Strong prioritization and structured-thinking skills to manage multiple responsibilities without compromising quality.
• Strong integrity and willingness to make and stand by decisions in the company’s best interests.
• Data-driven approach to identifying business levers and making decisions.
• Strong communication skills, including clearly and succinctly articulating ideas and creating frameworks for effective communication.

Nice To Haves

• Operational or leadership experience in a logistics or e-commerce fulfillment environment.
• Experience leading multiple functions or verticals.
• Experience working closely with regional or headquarters teams.

Responsibilities

• Maintain a healthy, efficient driver acquisition and onboarding process across vehicle types, from bikes to large vans.
• Lead communications, training, online community, engagement activities, and business initiatives to build trust and loyalty with driver-partners across the US.
• Identify, build, and enforce standard operating procedures and policies to support driver activity and solve or prevent issues.
• Track team efficiency and service quality provided to the network, and deploy corrective or improvement actions.
• Hire, onboard, and train a team of driver operations associates to execute local operations.
• Build and enforce standard operating procedures to manage supply teams effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager