Driver Operations Manager

Lalamove • New York, NY

12d • $120,000 - $140,000

About The Position

The Driver Operations Manager is responsible for growing and retaining driver supply for Lalamove’s US operations. The role focuses on optimizing the driver population on the platform and requires problem-solving, quick decision-making, and a team-first approach.

The manager oversees driver acquisition and onboarding across vehicle types, leads communications and engagement initiatives for driver-partners, establishes operational standards, monitors team efficiency and service quality, and hires and develops a team of driver operations associates. The role also involves improving processes and building procedures to manage supply teams effectively.

Requirements

• Degree holder.
• At least 8 years of operational or leadership experience.
• Experience managing a team with at least 3 direct reports.
• Experience managing complex, cross-functional projects.
• Knowledge and understanding of mobile and web technologies.
• Positive and open-minded, result-oriented, with strong business acumen.
• Good command of written and spoken English.
• Strong leadership skills for working with a large and diverse driver community.
• Strong prioritization skills and a structured mindset to manage multiple responsibilities without compromising quality.
• Strong integrity and ability to make sound decisions for the company and stand firm in them.
• Data-driven approach to identifying opportunities and making business decisions.
• Strong communication skills, including the ability to articulate ideas clearly and succinctly and create frameworks for effective communication.

Nice To Haves

• Operational or leadership experience in a logistics or e-commerce fulfillment environment.
• Experience leading multiple functions or verticals.
• Experience working closely with regional or headquarters teams.

Responsibilities

• Maintain an effective driver acquisition and onboarding process across vehicle types, from bikes to large vans, and ensure driver supply exceeds demand.
• Lead communications, training, online community engagement, and business initiatives that build trust and loyalty with driver-partners across the US.
• Identify, develop, and enforce standard operating procedures and policies to support operations and solve or prevent issues.
• Track team efficiency and service quality provided to the network, and implement corrective or improvement actions.
• Hire, onboard, and train driver operations associates to execute local operations.
• Develop and enforce procedures and standards to manage supply teams effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager