Operations Manager

University of Chicago•Chicago, IL

13d

About The Position

The Operations Manager manages the day-to-day operations of the Section of Gastroenterology, Hepatology & Nutrition at the University of Chicago and serves as the section representative and liaison on facilities, finances, and goal planning as needed. The role supports the section’s research, clinical, and educational missions, including fiscal and budgetary activities, personnel matters, compliance, recruitment and onboarding, reporting, process improvement, facilities, and space planning. The manager supervises the administrative team and works with section leadership and University departments to support operational and programmatic needs.

Requirements

College or university degree in a related field.
Two to five years of work experience in a related job discipline.
Demonstrated experience managing multiple projects, competing deadlines, and budgets.
Experience coordinating large initiatives, including logistics and adherence to timelines.
Familiarity with general business practices.
Commitment to providing a high level of service and working in a team environment.
Excellent verbal, interpersonal, and written communication skills.
Ability to work autonomously, effectively, and collegially.
Ability to facilitate collaboration between University and hospital leadership.
Ability to understand complex operational and research-related issues.
Strong project management skills, strategic problem-solving ability, and attention to detail.

Nice To Haves

Experience working with academic research faculty and leadership.

Responsibilities

Provide administrative and operational support for research, clinical, and educational missions and related projects.
Coordinate fiscal and budgetary affairs for University activities and handle personnel issues related to staff employees.
Assist with negotiating agreements, preparing strategic plans, and other activities associated with the Section’s programs.
Oversee clinical provider compliance with medical staff office regulations and requirements.
Ensure office staff comply with relevant office, University, and other policies and guidelines.
Supervise the administrative team and support programmatic and executive support staff.
Work with leadership on recruitment, onboarding, and hiring of faculty and staff.
Monitor the academic appointment process, support onboarding, and assist with transitions and other section, staff, and faculty needs.
Serve as a liaison with Human Resources and other Department of Medicine offices and sections as requested.
Assist the Section Chief and Administrator with operational and administrative needs.
Ensure timely and compliant credentialing of existing clinical staff.
Support budget processes, effort reporting and tracking, and research operations.
Procure, prepare, and analyze reports on key operational and clinical metrics; develop and prepare financial and activity reports.
Assist with the administration, collection, and collation of confidential staff and faculty evaluations.
Collaborate with leadership, analysts, and team members to provide decision-makers with quality information in flexible, user-friendly, visual formats.
Examine and apply information to solve problems and improve and optimize processes.
Manage administrative team functions and identify and execute opportunities to clarify and improve processes and projects.
Assist with space planning and adjustments; coordinate construction projects, implement space assignments, and plan for and respond to space needs.
Respond to facility issues, including furniture, telecommunications, plant department requests, environmental issues, and emergencies such as power outages and floods.
Manage day-to-day facility issues, monitor the overall environment, and oversee security and access to sectional areas.
Train office staff on office procedures and compliance protocols.
Support clinical department management and implement plans for clinical educational programs and initiatives.
Act as a liaison between the section and other University departments.
Perform other related work as needed.