Practice Manager, Sales & Operations

Serenity Mental Health Centers•Loveland, CO

11d

About The Position

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, daily operations, sales pipeline, performance metrics, and member experience. The role combines operational leadership with sales accountability, requiring a visible leader who maintains high standards, coaches the team, and drives revenue while keeping the operation efficient. The Practice Manager oversees staffing, workflow, floor presence, and output quality; drives location sales and performance against revenue targets and KPIs; and uses operational and commercial data to make decisions. They are expected to identify and address underperformance directly, ensure professional and efficient member interactions, and identify and convert sales opportunities. No industry-specific experience is required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members. Its elevated, high-standard service locations emphasize quality of experience, operational excellence, and sales performance. Employment is contingent upon successful completion of a background check and drug screening. Serenity is an Equal Opportunity Employer.

Requirements

At least 5 years of leadership experience combining operations management and sales.
A proven track record of meeting and exceeding sales targets.
Demonstrated accountability for KPIs, including managing and reporting on them and making decisions based on them.
Experience having direct performance conversations, with outcomes to demonstrate.
A proactive approach to identifying problems, taking ownership, and resolving them.

Nice To Haves

Background in hospitality, upscale retail, or premium service operations.

Responsibilities

Own the full day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
Drive sales performance across the location and hold yourself and the team accountable to defined revenue targets and KPIs.
Set the team's performance standard and maintain it through coaching, feedback, and structured accountability.
Ensure member interactions are efficient and professional and reflect Serenity's service standards, while identifying and converting sales opportunities.
Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
Identify underperformance early and address it directly, with clarity and follow-through.