Practice Manager, Sales & Operations

Serenity Mental Health Centers•Denver, CO

12d

About The Position

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, daily operations, sales pipeline, performance metrics, and member experience. The role combines operations management with sales leadership and requires visible leadership, accountability for performance targets, and consistent service standards. No industry-specific experience is required. Serenity is a technology-driven company delivering advanced, evidence-based solutions for members. It operates elevated, high-standard service locations and expects location leaders to support both strong revenue performance and a high-quality member experience.

Requirements

At least 5 years of leadership experience combining operations management and sales.
A demonstrated record of meeting and exceeding sales targets.
Experience managing and reporting on KPIs and making decisions based on them.
Experience conducting direct performance conversations, with outcomes to demonstrate their effectiveness.
Ability to identify problems independently, take ownership, and resolve them.

Nice To Haves

Background in hospitality, upscale retail, or premium service operations.

Responsibilities

Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
Drive location-wide sales performance and hold yourself and the team accountable to revenue targets and KPIs.
Set performance standards and maintain them through coaching, feedback, and structured accountability.
Ensure member interactions are efficient and professional, reflect Serenity's service standards, and identify and convert sales opportunities.
Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
Identify underperformance early and address it directly, with clarity and follow-through.