Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, floor, numbers, sales pipeline, and member experience. The role is for a leader with a proven ability to drive revenue while managing operations. The Practice Manager is expected to lead visibly, hold the team accountable to performance targets, and maintain high standards when challenges arise. Industry-specific experience is not required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. It operates elevated, high-standard service locations and emphasizes the quality of the member experience. Location leaders set the tone for the operation, with responsibility for both meeting targets and maintaining high standards. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 5 years of leadership experience blending operations management and sales.
- A proven track record of meeting and exceeding sales targets, with results to demonstrate it.
- Demonstrated accountability for KPIs, including managing and reporting on them and making decisions based on them.
- Experience conducting direct performance conversations and outcomes to show for them.
- Ability to proactively identify and resolve problems.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance across the location and hold the team and self accountable to defined revenue targets and KPIs.
- Set performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient, professional, and consistent with Serenity’s service standards while identifying and converting sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Bonus incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
