Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, day-to-day operations, sales pipeline, financial performance, and member experience. The role calls for a visible leader who can drive revenue while maintaining strong operational standards, hold employees accountable to performance targets, and sustain high service quality in complex situations. No industry-specific experience is required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Its elevated, high-standard service locations rely on leaders who set the tone for the member experience and understand that meeting revenue goals and raising service standards go hand in hand. Employment is contingent upon successful completion of a background check and drug screening. Serenity is an Equal Opportunity Employer.
Requirements
- At least 5 years of leadership experience blending operations management and sales.
- A proven record of meeting and exceeding sales targets, supported by results.
- Demonstrated accountability for KPIs, including managing and reporting on them and making decisions based on them.
- Experience having direct performance conversations and demonstrable outcomes.
- A proactive approach to identifying and resolving issues.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations is a strong advantage.
Responsibilities
- Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold self and team accountable to revenue targets and KPIs.
- Set and maintain team performance standards through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity’s service standards, and identify and convert sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to guide operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Bonus incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
