Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, floor, operations, sales pipeline, financial performance, and member experience. The role combines operations management with revenue generation and requires visible leadership, accountability for performance targets, and consistent service standards. No industry-specific experience is required. The Practice Manager oversees daily staffing, workflow, and output quality; drives sales and location KPIs; coaches employees and addresses underperformance; and ensures member interactions are efficient, professional, and aligned with Serenity's service standards. The company is technology-driven and delivers advanced, evidence-based solutions through elevated, high-standard service locations. Compensation is $100,000 or more annually plus bonus incentives. Benefits include employer-paid medical, dental, and vision coverage, a 401(k) retirement plan, 10 PTO days initially (15 after the first year), and 10 paid holidays. Employment is contingent on successfully completing a background check and drug screening.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- Demonstrated success meeting and exceeding sales targets.
- Experience managing and reporting on KPIs and making decisions based on them.
- Experience having direct performance conversations and achieving outcomes.
- Proactive approach to identifying, owning, and resolving problems.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own day-to-day operations of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance and hold yourself and the team accountable to revenue targets and KPIs.
- Set performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity's service standards, and identify and convert sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- $100,000 or more annually plus bonus incentives
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, increasing to 15 after year one
- 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
