Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, daily operations, sales pipeline, performance results, and member experience. The role combines operations management with revenue accountability and requires visible leadership, consistent performance standards, and the ability to address challenges directly. No industry-specific experience is required. The manager leads staffing, workflow, and floor operations; drives sales against revenue targets and KPIs; coaches and holds the team accountable; and ensures member interactions are efficient and professional while identifying sales opportunities. The manager also monitors location performance data and uses it to guide operational and commercial decisions. Serenity is a technology-driven company delivering advanced, evidence-based solutions to members through elevated, high-standard service locations. Employment is contingent upon successful completion of a background check and drug screening.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A proven record of meeting and exceeding sales targets.
- Experience managing and reporting on KPIs and making decisions based on them.
- Experience conducting direct performance conversations, with outcomes to demonstrate.
- Ability to identify problems proactively, take ownership, and resolve them.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive location sales performance and hold yourself and the team accountable to revenue targets and KPIs.
- Set and consistently maintain team performance standards through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional while identifying and converting sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- $100,000+ annually plus bonus incentives
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, increasing to 15 after year one
- 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
