Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, day-to-day operations, sales pipeline, financial performance, and member experience. The role combines operations management with sales leadership. The manager is expected to lead visibly, hold the team accountable to performance targets, maintain high standards, and drive revenue while ensuring efficient, professional service. No industry-specific experience is required. Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Its elevated, high-standard service locations rely on leaders who set the tone for the member experience and understand that achieving targets and maintaining high standards go hand in hand. Employment is contingent upon successful completion of a background check and drug screening. Serenity is an Equal Opportunity Employer.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A proven record of meeting and exceeding sales targets.
- Demonstrated accountability for KPIs, including managing and reporting on them and making decisions based on them.
- Experience conducting direct performance conversations and outcomes demonstrating their effectiveness.
- Proactive approach to identifying and resolving problems.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations.
Responsibilities
- Own the full day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive sales performance across the location and hold yourself and the team accountable to defined revenue targets and KPIs.
- Set performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient and professional, reflect Serenity’s service standards, and identify and convert sales opportunities.
- Track location KPIs, including sales volume, conversion rates, efficiency, and quality scores, and use the data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Bonus incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
