Practice Manager, Sales & Operations
About The Position
Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location, including its team, operations, sales pipeline, performance, and member experience. The manager is expected to lead visibly, drive revenue, maintain high operational standards, and hold the team accountable to performance targets. Industry-specific experience is not required. The role combines day-to-day operations management with sales leadership. The manager tracks location KPIs and uses performance data to make operational and commercial decisions, while ensuring member interactions are efficient, professional, and consistent with Serenity’s service standards. Serenity is a technology-driven company that provides evidence-based solutions for members and operates high-standard service locations. Employment is contingent upon successful completion of a background check and drug screening. Serenity is an Equal Opportunity Employer.
Requirements
- At least 5 years of leadership experience combining operations management and sales.
- A proven record of meeting and exceeding sales targets, supported by results.
- Demonstrated accountability for KPIs, including managing and reporting on them and making decisions based on them.
- Experience conducting direct performance conversations and demonstrating outcomes.
- Proactively identify and resolve problems.
Nice To Haves
- Background in hospitality, upscale retail, or premium service operations is a strong advantage.
Responsibilities
- Own the day-to-day operation of a high-volume service location, including staffing, workflow, floor presence, and output quality.
- Drive location sales performance and hold yourself and the team accountable to revenue targets and KPIs.
- Set performance standards and maintain them through coaching, feedback, and structured accountability.
- Ensure member interactions are efficient, professional, and consistent with Serenity’s service standards while identifying and converting sales opportunities.
- Track sales volume, conversion rates, efficiency, and quality scores, and use that data to make operational and commercial decisions.
- Identify underperformance early and address it directly with clarity and follow-through.
Benefits
- 90% employer-paid medical, dental, and vision coverage.
- 401(k) retirement plan.
- 10 PTO days to start, increasing to 15 after year one.
- 10 paid holidays.
- Annual compensation of $100,000 or more, plus bonus incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
