Technical Operations Manager, Repair and Maintenance

GFiber•Denver, CO

9d•$113,400 - $137,700

About The Position

At gFiber, the Technical Operations Manager specializing in repair and maintenance drives product quality and customer experience improvements through data analysis and cross-functional collaboration. The role also manages financial planning processes, monitors network performance, leads troubleshooting efforts, oversees vendor performance, and provides local insights to centralized teams to support process refinement and innovation. The position supports financial planning, including business forecasting, target setting, and CapEx/OpEx budgeting, and manages operations schedules, budgets, actual costs, and performance. It also leads network troubleshooting, prepares and implements MOPs, updates network documentation after topology changes, and coordinates vendor responsibilities for inside and outside plant operations. The manager partners across functions to improve customer experience and the business’s overall cost structure. This is a full-time position with a US base salary of $113,400–$137,700, plus bonus and benefits. Salary varies by location. The role is not eligible for immigration sponsorship. The application window is expected to remain open until at least November 1, 2026, subject to business needs.

Requirements

Bachelor's degree or equivalent practical experience.
At least 6 years of experience in network operations, network engineering, or network construction.
Experience building and maintaining telecommunications infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
Experience with construction quality processes for predictive, proactive, and reactive quality management.

Nice To Haves

Master's degree.
PMP certification.
10 years of experience in network operations, network engineering, or network construction.
Experience managing projects involving team members from multiple disciplines.
Experience keeping multiple critical stakeholders informed and interacting with external partners and internal groups.
Experience working with vendors and management to continually improve, change, and develop procedures for efficient installations, and reporting market performance to leadership.

Responsibilities

Drive product quality and customer experience improvements.
Use field data to drive quality improvements through a cross-functional quality improvement forum.
Support financial planning processes, including business forecasting, target setting, and CapEx/OpEx budgeting.
Manage operations schedules, budgets, actual costs, and performance.
Monitor network performance and lead troubleshooting efforts for network systems.
Prepare and implement MOPs and update network documentation based on changes in network topology.
Manage vendor performance for inside and outside plant responsibilities.
Provide local insight to centralized process management teams to support refinement and innovation.
Drive cross-functional strategic initiatives to improve customer experience and the overall cost structure of the business.