Technical Operations Manager, Repair and Maintenance
About The Position
The Technical Operations Manager specializes in repair and maintenance and drives product quality and customer experience improvements through data analysis and cross-functional collaboration. The role manages financial planning processes, monitors network performance, leads troubleshooting efforts, manages vendor performance, and provides local insights to centralized teams to support refinement and innovation. The manager uses field data to advance quality improvements through cross-functional forums; supports forecasting, target setting, and CapEx/OpEx budgeting; and manages operations schedules, budgets, actual costs, and performance. The role also prepares and implements MOPs, updates network documentation when network topology changes, and leads strategic initiatives to improve customer experience and the business's overall cost structure.
Requirements
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in network operations, network engineering, or network construction.
- Experience building and maintaining telecommunication infrastructure, FTTH/X, network operations, and/or outside plant (OSP) projects.
- Experience with construction quality processes for predictive, proactive, and reactive quality management.
Nice To Haves
- Master's degree.
- PMP Certification.
- 10 years of experience in network operations, network engineering, or network construction.
- Experience managing projects involving team members from multiple disciplines.
- Experience keeping multiple critical stakeholders informed and interacting with external partners and internal groups.
- Experience working with vendors and management to improve, change, and develop procedures for efficient installations, and reporting market performance to leadership.
Responsibilities
- Drive product quality and customer experience improvements using field data and cross-functional quality improvement forums.
- Support business forecasting, target setting, and CapEx/OpEx budget processes.
- Manage operations schedules, budgets, actual costs, and performance.
- Monitor network performance and lead troubleshooting efforts for network systems.
- Prepare and implement MOPs and update network documentation based on changes in network topology.
- Manage vendor performance for inside and outside plant responsibilities.
- Provide local insight to centralized process management teams to support refinement and innovation.
- Drive cross-functional strategic initiatives to improve customer experience and the overall cost structure of the business.
Benefits
- Bonus
- Benefits (not otherwise specified)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
