Retail Service and Operations Manager
About The Position
Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead a retail store, boutique, or attended donation center. Under the direction of the Site Manager, this role supports seamless operations, strong team performance, and outstanding customer and donor experiences while advancing Goodwill’s mission of Transforming Lives Through the Power of Work. The manager partners with the Site Manager to meet store goals and serves as Manager-on-Duty, overseeing daily operations such as opening, closing, and cash management. The role leads and develops Ambassadors, maintains safety and operational compliance, and oversees merchandising and presentation. It also supports donation processing, backroom organization, production goals, and engagement initiatives. Flexible shifts may include nights, weekends, holidays, and occasional support at nearby locations.
Requirements
- 2–4 years of supervisory experience in retail or a customer-focused operations role.
- Proven ability to manage performance, drive results, and coach diverse teams.
- High school diploma or GED.
- Strong communication, problem-solving, and organizational skills.
- Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems.
Nice To Haves
- College coursework preferred.
- Bilingual Spanish/English preferred.
Responsibilities
- Partner with the Site Manager to achieve goals in sales, production, customer service, payroll, safety, and expense control.
- Serve as Manager-on-Duty and oversee store operations, including opening, closing, and cash management.
- Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences reflecting RISE values: Respect, Integrity, Service, and Excellence.
- Maintain compliance with safety, loss prevention, and operational standards.
- Oversee merchandising, colorizing, signage, and sales floor presentation in accordance with company guidelines.
- Support donation processing, backroom organization, and production goals.
- Assist with GATR/GADD, CRM programs, and other engagement initiatives.
- Ensure the store environment is clean, safe, and aligned with brand standards.
- Work flexible shifts, including nights, weekends, holidays, and occasional support at nearby locations.
Benefits
- Discount at Goodwill SoCal retail locations.
- Goodwill Perks discounts on dining, retail, theme parks, and movies.
- Employee Assistance Program providing mental and physical wellness, financial and legal resources, and career and education partners.
- Medical, dental, and vision insurance for eligible full-time positions.
- Flexible Spending Account (FSA) for eligible full-time positions.
- Life insurance for eligible full-time positions.
- 403(b) retirement plan for eligible full-time positions.
- Paid time off (PTO) for eligible full-time positions.
- Tuition reimbursement for eligible full-time positions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
