Operations Manager Jobs

About The Position

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Demonstrated ability to monitor inventory, achieve operational excellence, promote a service culture, and execute merchandising directives.
• Experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, including point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to work shifts on Sundays and Mondays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree is preferred.

Responsibilities

• Promote accountability for store goals involving retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely completion of store workload; communicate needs to the General Manager.
• Review and respond to financial and operational reports, including store visit and audit results.
• Use company programs, tools, and resources to improve store performance and meet company goals.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits to support guest service and sales.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain diverse talent and address staffing needs and open positions.
• Build an engaged team through collaboration, open communication, and effective prioritization.
• Create an inclusive environment that supports associate growth and engagement.
• Support professional development through training, feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing brand and category training and ensure direct reports do the same.
• Establish vendor partnerships that support shipment and planogram expectations.
• Model operational excellence by working alongside the leadership team, setting priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and a helpful and friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Oversee execution of operational priorities, including advertising sets, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
• Use the company task management tool to prioritize and complete workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering within allocated budgets.
• Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory control processes, including known-theft reporting, damage handling, hazardous waste, inventory adjustments, and product returns.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.

Benefits

• Eligible full-time associates receive paid time off and health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company bonus plan.