Senior Operations Manager- Access Center, Hicksville, Long Island, New York, Full Time, Days

Mount Sinai Health System•Town of Huntington, NY

23h•$103,000 - $157,492

About The Position

The Senior Operations Manager is responsible for building and optimizing strong practice operations and leadership across assigned Mount Sinai Health System departments. In collaboration with department operations teams, the role supports successful health center operations through people leadership, structured problem-solving, and data-driven process improvement. It is a highly visible role with opportunities to lead change and engage with senior leadership across the Health System. The position oversees department or workcenter operations, including operational, budgeting, and administrative activities; monitors performance; resolves operational issues; and helps local practice leaders share best practices. It also leads performance improvement efforts, coaches teams in continuous quality improvement, and builds and sustains high-performing, service-oriented teams. Additional duties include understanding employer customers, patients, and health center services; communicating and marketing the practice model to stakeholders; and abiding by service frameworks and contractual requirements.

Requirements

Bachelor's degree required.
3–5 years of experience in medical office administration or another healthcare leadership role required.

Nice To Haves

Master's degree preferred.
More than 5 years of relevant experience preferred.

Responsibilities

Oversee operational, budgeting, and administrative activities to drive high-value performance.
Ensure delivery of a human-centric experience across health centers.
Support direct reports in maintaining efficient and effective operations.
Monitor operational performance using key customer, patient, and operational indicators.
Identify and address operational issues, work with team members to resolve them, and capture learnings for quality improvement.
Develop a learning community among local practice leaders to share best practices and resources.
Identify opportunities to improve customer and patient experience.
Lead and mentor process improvement activities that improve health center operations and patient satisfaction.
Build relationships with internal and external experts, vendors, and customer partners, and incorporate insights into process development.
Use Lean/Six Sigma methodologies to assess and iteratively improve practice workflows and management tools.
Develop and communicate performance reports.
Coach practice leaders and health center teams in continuous quality improvement.
Support staff recruiting through inclusive and behavioral-based interviewing.
Cultivate a service culture across worksite health centers.
Promote employee engagement and satisfaction through recognition, development, and retention initiatives.
Set standards for compassion and professionalism and hold worksite leaders accountable through feedback and coaching.
Create scalable communication processes for sharing information across worksite teams and with Commercialization Team leadership.
Maintain expert understanding of employer customers, patients, and services offered by worksite health centers, the Health System, and partners.
Help communicate and market the practice model to new patients and stakeholders, including employer customers, potential patients, and third-party vendors.
Abide by health center service frameworks and contractual requirements.
Perform other relevant duties as assigned.