Senior Operations Manager- Access Center, Hicksville, Long Island, New York, Full Time, Days

Mount Sinai Health Systems•Town of Huntington, NY

1d•$103,000 - $157,492

About The Position

The Senior Operations Manager is responsible for building and optimizing practice operations and leadership across assigned Mount Sinai Health System departments. In collaboration with department operations teams, this visible role supports the success of health center operations through people leadership, structured problem-solving, and data-driven process improvement, with opportunities to lead change and engage senior leadership. The role oversees operational, budgeting, and administrative activities; supports direct reports; monitors performance; and identifies operational issues and improvement opportunities. It leads process improvement using Lean/Six Sigma methods, develops performance reports, coaches practice leaders, and fosters high-performing teams and a service-focused culture. The Senior Operations Manager also maintains knowledge of employer customers, patients, and health center services; communicates and markets the practice model to stakeholders; and follows the health centers’ service framework and contractual requirements.

Requirements

Bachelor’s degree required.
3–5 years of experience in medical office administration or another healthcare leadership role required.

Nice To Haves

Master’s degree preferred.
Higher experience level preferred.

Responsibilities

Oversee operational, budgeting, and administrative activities to drive high-value performance.
Ensure delivery of a human-centric experience across health centers.
Support direct reports in maintaining efficient and effective operations.
Monitor operational performance using customer, patient, and operational performance indicators.
Identify and address operational issues, coordinate timely resolution, and capture learnings to drive quality improvement.
Develop a learning community among local practice leaders to share best practices and resources.
Identify opportunities to improve the customer and patient experience.
Lead and mentor process improvement activities that improve health center operations and patient satisfaction.
Build relationships with internal and external experts, vendors, and customer partners, and incorporate their insights into process development.
Use Lean/Six Sigma methodologies to assess and iteratively improve practice workflows and management tools.
Develop and communicate performance reports.
Coach practice leaders and health center teams to adopt continuous quality improvement.
Support health center staff recruiting through inclusive and behavioral-based interviewing.
Cultivate a service culture across worksite health centers.
Implement employee recognition, development, and retention initiatives to support employee engagement and satisfaction.
Establish standards for compassion and professionalism and hold worksite leaders accountable through feedback and coaching.
Create scalable communication processes for sharing information across worksite teams and with Commercialization Team leadership.
Maintain an expert understanding of employer customers, patients, and services offered by worksite health centers, the system, and other partners.
Help communicate and market the practice model to new patients and stakeholders, including employer customers, potential patients, and third-party vendors.
Abide by the health centers’ service framework and contractual requirements.
Perform other relevant duties as assigned.