Operations Manager - Center-Based

Action Behavior Centers•Houston, TX

17h•$65,000 - $85,000•Onsite

About The Position

The Operations Manager leads the overall operations of an ABC facility. The role cultivates a supportive work environment, demonstrates a strong commitment to families, and oversees the location’s financial performance, safety, and compliance. The goal is to help transform the lives of children with autism and the clinicians who support them. The Operations Manager tracks monthly KPIs, clinic budgets, and team performance; builds connections with families and provides education and guidance during onboarding; and attracts, engages, and retains a team of 25–50 professionals. The role also conducts performance evaluations, corrective actions, and development plans, plans team events and celebrations, and partners with the Clinic Admissions Associate, Clinical Director, and department leaders on operational quality. The position requires physical presence at the assigned job location and involves frequent exposure to moderate-to-loud noise. Physical requirements include varied movements and positions, lifting or moving up to 50 pounds, wearing necessary PPE, and maintaining visual and auditory abilities. The employee must be able to make independent decisions and perform essential functions safely and consistently.

Requirements

At least 6 years of people management experience leading a large team of professionals across multiple sites and/or in district management.
A bachelor’s or master’s degree is preferred, or considerable people management experience is required.
High emotional intelligence when working with children with developmental delays and their families.
Strong, professional communication with department leaders.
Ability to be physically present at the assigned job location.
Ability to sit, stand, walk, and assume a variety of positions, including bending, kneeling, squatting, crawling, crouching, climbing, carrying, pushing, pulling, and reaching at or above shoulder level or overhead.
Ability to lift or move up to 50 pounds.
Ability to maintain near and far visual acuity and to hear, understand, and distinguish speech or other sounds.
Ability to properly wear necessary PPE.
Ability to make independent decisions and evaluate consequences.
Ability to safely and successfully perform essential functions in accordance with applicable standards and meet productivity standards.
Ability to maintain regular, punctual attendance.

Nice To Haves

Bachelor’s or master’s degree.

Responsibilities

Lead overall operations of an ABC facility, including financial, safety, and compliance oversight.
Cultivate a supportive work environment and demonstrate commitment to families.
Track monthly KPIs, clinic budgets, and team performance.
Build strong connections with families and provide education and guidance throughout onboarding.
Attract, engage, and retain 25–50 teammates.
Conduct performance evaluations, corrective actions, and development plans.
Plan monthly and quarterly team events and celebrations.
Partner with the Clinic Admissions Associate, Clinical Director, and department leaders on operational quality.

Benefits

Base salary of $65,000–$85,000 per year.
Potential bonuses of up to $18,000, paid monthly and quarterly.
Career growth pathways from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
Professional development through the Badge Up Program, Regional Workshops, Annual Leadership Summit, and Initial Training Cohorts in Austin, Texas.
10 days of PTO, 10 paid holidays, and 2 flex days, with additional time based on tenure.
Employer contributions toward student loan repayment, with options of up to $600.
Maternity/paternity award of up to $3,000 and flexible spending account options for childcare.
DoorDash Pass, team happy hours, and regional Night of Honors.
Tuition discounts.
90% health insurance coverage for ABC teammates.
401(k) retirement plan with 2% company matching and 100% vesting.