Operations Manager - Center-Based

ABC•Savage, MN

1d•$65,000 - $85,000•Onsite

About The Position

Action Behavior Centers (ABC) is hiring a full-time, permanent, center-based Operations Manager to lead one of its autism therapy centers. The Operations Manager supports children and families and the clinicians who provide evidence-based applied behavior analysis (ABA) therapy. The role is responsible for the center’s financial performance, safety, staffing, and compliance, while fostering a supportive environment for teammates and families. The Operations Manager oversees key performance indicators, manages the center budget, and monitors performance against quality and efficiency goals. The role leads, mentors, and retains 25–50 teammates, supporting evaluations, corrective actions, development plans, and recognition. The Operations Manager also helps families navigate onboarding through education and guidance, collaborates with Clinical Directors, Admissions Associates, and regional leaders, and upholds state, payer, and company standards across center operations. The position pays $65,000–$85,000 per year based on experience and market, with performance incentives of up to $18,000 per year. Initial leadership training takes place in Austin, Texas, with ongoing development through the Badge Up Program, regional workshops, and ABC’s Annual Leadership Summit. Career progression may include Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.

Requirements

At least 3–6 years of experience managing large teams across multiple sites or districts.
High school diploma or GED.
Ability to sit, stand, walk, bend, kneel, squat, crawl, crouch, climb, carry, push, pull, and reach at or above shoulder level, including overhead.
Ability to lift or move objects weighing up to 50 pounds.
Near and far visual acuity.
Ability to be physically present at the assigned job location as required.
Ability to properly wear and use personal protective equipment (PPE).
Ability to hear, understand, and distinguish speech and other sounds.
Comfort with frequent exposure to moderate-to-loud noise levels.
Ability to make independent decisions and evaluate potential consequences.
Ability to perform essential functions safely and successfully, including meeting qualitative and quantitative productivity expectations and applicable standards.
Regular, punctual attendance.
Empathy and understanding when working with children and families.
Clear communication and effective collaboration with department leaders and teammates.
Ability to proactively solve problems, remain steady in high-stakes situations, and take accountability for results.

Nice To Haves

Bachelor’s or master’s degree; extensive management experience is also valued.
Experience working with autistic children and their families.
Interest in mentoring new teammates and supporting their career development.

Responsibilities

Oversee center key performance indicators, budget, and operational performance to meet quality and efficiency goals.
Manage, mentor, and retain 25–50 teammates delivering clinical care.
Support teammates through evaluations, corrective actions, development plans, and recognition.
Build trust with families by providing education and guidance during onboarding to ABA treatment.
Partner with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.
Maintain compliance with state, payer, and company standards across center operations.
Oversee the center’s financial performance, safety, staffing, and compliance.

Benefits

Performance bonus of up to $18,000 per year through monthly and quarterly incentives.
401(k) with a 2% company match.
Career growth path and leadership training and development programs.
10 paid time off days, 10 paid holidays, and two flex days in the first year, with additional days as tenure grows.
Health insurance with 90% covered by ABC.
Maternity or paternity award of up to $3,000.
Flexible spending account options for childcare.
Student loan repayment contributions of up to $600 and tuition discounts.
Complimentary DoorDash DashPass.
Teammate outings, regional recognition nights, and celebrations.