Operations Manager- Center-Based

ABC•Raleigh, NC

10d•Onsite

About The Position

The Operations Manager leads an Action Behavior Centers (ABC) center, building an environment where teammates can thrive, families feel supported, and children reach milestones. The role owns the center’s financial performance, safety, staffing, and compliance while supporting clinicians who deliver evidence-based applied behavior analysis (ABA) therapy. The position is full-time, permanent, and center-based, with responsibility for leading 25–50 teammates. The Operations Manager oversees key performance indicators, manages the center budget, and monitors performance against quality and efficiency goals. They manage, mentor, and retain teammates through evaluations, corrective actions, development plans, and recognition. They help families get started with ABA treatment by providing education and guidance during onboarding, and collaborate with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care. They uphold applicable state, payer, and company standards across center operations. The role calls for empathetic, clear, collaborative leadership; proactive problem-solving; steadiness in high-stakes situations; and accountability for results. The person must be able to perform the listed physical and essential job functions safely and successfully and be physically present at the assigned job location as required.

Requirements

At least 3–6 years of experience managing large teams across multiple sites or districts.
High school diploma or GED.
Ability to sit, stand, walk, bend, kneel, squat, crawl, crouch, climb, carry, push, pull, and reach at or above shoulder level, including overhead.
Ability to lift or move objects weighing up to 50 pounds.
Near and far visual acuity.
Ability to be physically present at the assigned job location as required.
Ability to properly wear and use personal protective equipment (PPE).
Ability to hear, understand, and distinguish speech and other sounds.
Comfort with frequent exposure to moderate-to-loud noise levels.
Ability to make independent decisions and evaluate potential consequences.
Ability to perform essential functions safely and successfully, including meeting qualitative and quantitative productivity expectations, in alignment with applicable standards.
Regular, punctual attendance in compliance with applicable guidelines.
Empathetic and understanding approach when working with children and families.
Clear communication and effective collaboration with department leaders and teammates.
Proactive problem-solving, steadiness in high-stakes situations, and accountability for high-quality results.

Nice To Haves

Bachelor's or master's degree; extensive management experience is equally valued.
Experience working with autistic children and their families.
Interest in mentoring new teammates and helping them build their careers.

Responsibilities

Oversee key performance indicators, manage the center budget, and monitor performance to meet quality and efficiency goals.
Manage, mentor, and retain 25–50 teammates delivering clinical care.
Support teammates through evaluations, corrective actions, development plans, and celebrations.
Build trust with families by providing education and guidance during onboarding.
Partner with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.
Uphold state, payer, and company standards across center operations.
Perform the essential job functions safely and successfully, including meeting qualitative and quantitative productivity expectations.

Benefits

Salary of $65,000–$85,000 per year, based on experience and market.
Performance bonuses of up to $18,000 per year through monthly and quarterly incentives.
401(k) with a 2% company match.
Career growth path from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
Immersive initial leadership training in Austin, Texas.
Leadership development through the Badge Up Program, regional workshops, and the Annual Leadership Summit.
10 paid time off days, 10 paid holidays, and two flex days in the first year, with more days added based on tenure.
Health insurance with 90% covered by ABC.
Maternity or paternity award of up to $3,000.
Flexible spending account options for childcare.
Student loan repayment contributions of up to $600, plus tuition discounts.
Complimentary DoorDash DashPass.
Teammate outings, regional recognition nights, and celebrations.