Operations Manager - Center-Based

Action Behavior Centers•Shakopee, MN

2d•$65,000 - $85,000•Onsite

About The Position

The Operations Manager (OM) leads an Action Behavior Centers (ABC) center, building an environment where teammates can thrive, families feel supported, and children can reach milestones. The OM owns the center’s financial performance, safety, staffing, and compliance while supporting clinicians who deliver evidence-based applied behavior analysis (ABA) therapy. This is a full-time, permanent, in-center role leading 25–50 teammates. The OM oversees key performance indicators, the center budget, and operational performance to meet quality and efficiency goals. They manage, mentor, and retain teammates; support families with education and guidance during onboarding; collaborate with clinical, admissions, and regional leaders; and uphold applicable state, payer, and company standards. The role requires regular physical presence at the assigned job location and may involve frequent exposure to moderate-to-loud noise.

Requirements

At least 3–6 years of experience managing large teams across multiple sites or districts.
High school diploma or GED.
Ability to sit, stand, walk, bend, kneel, squat, crawl, crouch, climb, carry, push, pull, and reach at or above shoulder level, including overhead.
Ability to lift or move objects weighing up to 50 pounds.
Near and far visual acuity.
Ability to be physically present at the assigned job location as required.
Ability to properly wear and use personal protective equipment (PPE).
Ability to hear, understand, and distinguish speech and other sounds.
Comfort with frequent exposure to moderate-to-loud noise levels.
Ability to make independent decisions and evaluate potential consequences.
Ability to perform essential functions safely and successfully, meet productivity expectations, and maintain regular, punctual attendance in accordance with applicable guidelines.

Nice To Haves

Bachelor's or master's degree; extensive management experience is equally valued.
Experience working with autistic children and their families.

Responsibilities

Oversee key performance indicators, the center budget, and operational performance to meet quality and efficiency goals.
Manage, mentor, and retain 25–50 teammates delivering clinical care.
Support teammates through evaluations, corrective actions, development plans, and recognition.
Build trust with families by providing education and guidance during onboarding to support a smooth start to ABA treatment.
Collaborate with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.
Uphold state, payer, and company standards across center operations.
Support clinicians who deliver care and help create an environment where teammates thrive and families feel supported.

Benefits

Performance bonus of up to $18,000 per year through monthly and quarterly incentives.
401(k) with a 2% company match.
Paid time off: 10 PTO days, 10 paid holidays, and two flex days in the first year, with more days added as tenure grows.
Health insurance with 90% of the cost covered by ABC.
Maternity or paternity award of up to $3,000.
Flexible spending account options for childcare.
Student loan repayment contributions of up to $600.
Tuition discounts.
Complimentary DoorDash DashPass.
Teammate outings, regional recognition nights, and celebrations.
Immersive leadership training in Austin, Texas.
Leadership development through the Badge Up Program, regional workshops, and the Annual Leadership Summit.