Operations Manager - Center-Based
About The Position
The Operations Manager (OM) leads an Action Behavior Centers (ABC) center, building an environment where teammates can thrive, families feel supported, and children reach milestones. The OM owns the center’s financial performance, safety, staffing, and compliance while supporting the clinicians who deliver care. The role manages center performance and operational goals while supporting children and families and the clinical team. This is a full-time, permanent, in-center position, with responsibility for leading 25–50 teammates. The listed salary is $65,000–$85,000 per year, based on experience and market, with performance incentives of up to $18,000 per year. ABC provides evidence-based applied behavior analysis (ABA) therapy and related autism services. The OM collaborates with clinical, admissions, and regional leaders to align operations with clinical care and helps families through onboarding by providing education and guidance.
Requirements
- At least 3–6 years of experience managing large teams across multiple sites or districts.
- High school diploma or GED.
- Ability to lead with empathy and understanding when working with children and families.
- Clear communication and effective collaboration with department leaders and teammates.
- Ability to mentor teammates and support their career development.
- Proactive problem-solving, steadiness in high-stakes situations, and accountability for high-quality results.
- Ability to perform the listed physical requirements, including lifting or moving objects weighing up to 50 pounds, using personal protective equipment, and tolerating frequent moderate-to-loud noise.
- Ability to be physically present at the assigned job location as required and maintain regular, punctual attendance.
- Ability to make independent decisions and evaluate potential consequences.
Nice To Haves
- Bachelor’s or master’s degree; extensive management experience is equally valued.
- Experience working with autistic children and their families.
Responsibilities
- Oversee key performance indicators, manage the center budget, and monitor performance against quality and efficiency goals.
- Manage, mentor, and retain 25–50 teammates delivering clinical care; support them through evaluations, corrective actions, development plans, and celebrations.
- Build trust with families by providing education and guidance during onboarding to support a smooth start to ABA treatment.
- Partner with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.
- Uphold state, payer, and company standards across center operations.
- Own the center’s financial performance, safety, staffing, and compliance.
- Support clinicians who deliver care and help maintain an environment where teammates thrive and families feel supported.
Benefits
- Performance bonus of up to $18,000 per year through monthly and quarterly incentives.
- 401(k) with a 2% company match.
- Paid time off: 10 PTO days, 10 paid holidays, and two flex days in the first year, with additional days as tenure grows.
- Health insurance with 90% covered by ABC.
- Maternity or paternity award of up to $3,000.
- Flexible spending account options for childcare.
- Student loan repayment contributions of up to $600 and tuition discounts.
- Complimentary DoorDash DashPass.
- Immersive leadership training in Austin, Texas.
- Career growth path from Operations Manager to Senior OM, Group OM, Regional Director of Operations, and Senior RDO.
- Leadership development through the Badge Up Program, regional workshops, and ABC’s Annual Leadership Summit.
- Teammate outings, regional recognition nights, and celebrations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
