Operations Manager- Center-Based
About The Position
The Operations Manager leads an Action Behavior Centers (ABC) center, creating an environment where teammates can thrive, families feel supported, and children can reach milestones. The role owns center financial performance, safety, staffing, and compliance while supporting clinicians who deliver evidence-based applied behavior analysis (ABA) therapy. The Operations Manager oversees key performance indicators, the center budget, and operational performance to meet quality and efficiency goals; manages, mentors, and retains 25–50 teammates; supports family onboarding; collaborates with clinical, admissions, and regional colleagues; and ensures compliance with state, payer, and company standards. This is a full-time, permanent, in-center position with a listed base salary of $65,000–$85,000 per year and performance bonuses of up to $18,000 per year.
Requirements
- At least 3–6 years of experience managing large teams across multiple sites or districts.
- High school diploma or GED.
- Ability to meet the stated physical requirements, including lifting or moving objects up to 50 pounds, wearing and using PPE, and being physically present at the assigned job location as required.
- Regular, punctual attendance.
Nice To Haves
- Bachelor's or master's degree; extensive management experience is equally valued.
- Experience working with autistic children and their families.
- Empathetic leadership, clear communication, collaboration, mentoring, proactive problem-solving, steadiness in high-stakes situations, and accountability for quality results.
Responsibilities
- Oversee key performance indicators, manage the center budget, and monitor performance against quality and efficiency goals.
- Manage, mentor, and retain 25–50 teammates delivering clinical care.
- Support teammates through evaluations, corrective actions, development plans, and recognition.
- Build trust with families and provide education and guidance during onboarding to support their start in ABA treatment.
- Collaborate with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.
- Maintain compliance with state, payer, and company standards across center operations.
- Own center financial performance, safety, and staffing.
Benefits
- Performance bonus of up to $18,000 per year through monthly and quarterly incentives.
- 401(k) with a 2% company match.
- Career growth pathway from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
- Immersive initial leadership training in Austin, Texas.
- Leadership development through the Badge Up Program, regional workshops, and the Annual Leadership Summit.
- 10 paid time off days, 10 paid holidays, and two flex days in the first year, with more days added as tenure grows.
- Health insurance with 90% of the cost covered by ABC.
- Maternity or paternity award of up to $3,000.
- Flexible spending account options for childcare.
- Student loan repayment contributions of up to $600 and tuition discounts.
- Complimentary DoorDash DashPass.
- Teammate outings, regional recognition nights, and celebrations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
