Operations Manager - Center-Based
About The Position
The Operations Manager (OM) leads an Action Behavior Centers (ABC) center, creating an environment where teammates can thrive, families feel supported, and children can reach milestones. The OM is responsible for the center’s financial performance, safety, staffing, and compliance while supporting clinicians who deliver evidence-based applied behavior analysis (ABA) therapy. The role is full-time, permanent, and performed in-center. The OM leads 25–50 teammates and works to support children and families as well as the clinicians who care for them. The OM oversees key performance indicators, center budgets, and operational performance to meet quality and efficiency goals. The role includes managing, mentoring, and retaining teammates; helping families through onboarding; collaborating with clinical, admissions, and regional leaders; and maintaining compliance with state, payer, and company standards. Compensation is a $65,000–$85,000 annual base salary, based on experience and market, with performance incentives of up to $18,000 per year. ABC provides immersive leadership training in Austin, Texas, ongoing development opportunities, career-growth pathways, paid time off and holidays, health benefits, family support, student loan contributions, and other listed perks.
Requirements
- At least 3–6 years of experience managing large teams across multiple sites or districts.
- High school diploma or GED.
- Ability to perform the listed physical requirements, including lifting or moving objects weighing up to 50 pounds and using personal protective equipment.
- Ability to be physically present at the assigned job location as required.
Nice To Haves
- Bachelor’s or master’s degree; extensive management experience is equally valued.
- Experience working with autistic children and their families.
Responsibilities
- Oversee key performance indicators, manage the center budget, and monitor performance to meet quality and efficiency goals.
- Manage, mentor, and retain 25–50 teammates delivering clinical care.
- Support teammates through evaluations, corrective actions, development plans, and celebrations.
- Build trust with families by providing education and guidance during onboarding.
- Partner with Clinical Directors, Admissions Associates, and regional leaders to align operational goals with clinical care.
- Uphold state, payer, and company standards across center operations.
- Own the center’s financial performance, safety, staffing, and compliance.
Benefits
- Performance bonus of up to $18,000 per year through monthly and quarterly incentives.
- 401(k) with a 2% company match.
- Career growth pathway from Operations Manager to Senior Operations Manager, Group Operations Manager, Regional Director of Operations, and Senior Regional Director of Operations.
- Immersive initial leadership training in Austin, Texas.
- Leadership development through the Badge Up Program, regional workshops, and ABC’s Annual Leadership Summit.
- 10 paid time off days, 10 paid holidays, and two flex days in the first year, with additional days as tenure grows.
- Health insurance with 90% covered by ABC.
- Maternity or paternity award of up to $3,000.
- Flexible spending account options for childcare.
- Student loan repayment contributions of up to $600 and tuition discounts.
- Complimentary DoorDash DashPass.
- Teammate outings, regional recognition nights, and celebrations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
