Operations Manager Jobs

About The Position

Requirements

• 3+ years of hotel operations leadership experience
• Strong background in Rooms Division (Front Desk, Housekeeping)
• Proven ability to manage multiple departments and priorities simultaneously
• Strong leadership presence - able to coach, hold accountability, and lead by example
• Highly organized with strong attention to detail
• Comfortable working in a hands-on, fast-moving environment

Nice To Haves

• Experience using systems like Quore or similar work order platforms preferred

Responsibilities

• Owning Daily Rooms Division Execution: Oversee day-to-day Front Desk and Housekeeping activities, ensure rooms are guest-ready, accurate, and aligned across departments, act as the central operational leader driving communication and follow-through, support guest service recovery and Outrageous Hospitality.
• Driving Quore & Operational Accountability: Own all Quore work orders and task management, ensure issues are prioritized, completed, and properly documented, identify recurring issues and escalate trends, audit completed work for quality and consistency.
• Protect the Asset: Work with Maintenance Dept to ensure all room PMs are completed, adhere to Brand Standards in all areas of the operation, ensure Guest safety by proactively addressing issues, ensure team safety through proper training.
• Housekeeping Quality & Deep Clean Execution: Ensure rooms meet brand and company cleanliness standards, oversee inspections, deep cleans, and project work, oversee Housekeeping Supervisors and inspectors, help ensure the Hacienda always sparkles.
• Facilities, Safety & Compliance: Ensure compliance with OSHA, safety, and company standards, support incident documentation and follow-up, conduct regular property walks focused on cleanliness, safety, and functionality.
• Front Desk Operational Support: Ensure Outrageous Hospitality and Clear internal communications, lead Front Desk team to include (GSAs, Bellman, Drivers and Plaza Attendant), establish SOPs and checklists for all tasks, scheduling, training, room readiness, early arrivals / late departures, guest escalations.
• Leadership & Team Accountability: Lead daily operational check-ins, hold teams accountable for execution and follow-through, support coaching, training, and performance conversations, drive a culture of Outrageous Hospitality and operational discipline.